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The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction
16 references·0 citing·47 second hop
The symmetric and asymmetric influences of destination attributes on overall visitor satisfaction (2012)The symmetric and asymmetric influences o…Destination Competitiveness: Determinants and Indicators (2003)Destination Competitiveness: …An examination of the effects of motivation and satisfaction on destination loyalty: a structural model (2003)An examination of the effects…Destination image (2002)Destination imageComparative analysis of tourist motivations by nationality and destinations (2002)Comparative analysis of touri…Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Satisfaction, Repurchase Inte…Strengthening the Satisfaction-Profit Chain (2000)Strengthening the Satisfactio…Tourism, Competitiveness, and Societal Prosperity (1999)Tourism, Competitiveness, and…The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions (1998)The Asymmetric Impact of Nega…The determinants of service quality: satisfiers and dissatisfiers (1995)The determinants of service q…Measuring Destination Attractiveness: A Contextual Approach (1993)Measuring Destination Attract…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…The image : a guide to pseudo-events in America (1992)The image : a guide to pseudo…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Attractive Quality and Must-Be Quality (1984)Attractive Quality and Must-B…Anomie, ego-enhancement and tourism (1977)Anomie, ego-enhancement and t…Image Formation Process (1994)A model of destination image formation (1999)The meaning and measurement of destination image. 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(1990)Examining the structural relationships of destination image, tourist satisfaction and destination loyalty: An integrated approach (2007)Development of a Scale to Measure Memorable Tourism Experiences (2010)The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Consumer Switching Costs: A Typology, Antecedents, and Consequences (2003)E‐satisfaction and e‐loyalty: A contingency framework (2003)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Satisfaction: a behavioral perspective on the consumer (2010)Culture's Consequences: International Differences in Work-Related Values. 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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1984Attractive Quality and Must-Be Quality3,436 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 2003An examination of the effects of motivation and satisfaction on destination loyalty: a structural model3,379 cited
  • 1992The image : a guide to pseudo-events in America2,821 cited
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  • 1977Anomie, ego-enhancement and tourism2,018 cited
  • 2003Destination Competitiveness: Determinants and Indicators1,958 cited
  • 1999Tourism, Competitiveness, and Societal Prosperity1,815 cited
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  • 2000Strengthening the Satisfaction-Profit Chain1,537 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions1,518 cited
  • 1998The Asymmetric Impact of Negative and Positive Attribute-Level Performance on Overall Satisfaction and Repurchase Intentions1,213 cited
  • 1995The determinants of service quality: satisfiers and dissatisfiers1,032 cited
  • 1993

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Measuring Destination Attractiveness: A Contextual Approach
1,010 cited
  • 2002Comparative analysis of tourist motivations by nationality and destinations934 cited
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