SZodixStudyAcademic Library

Shelves Open access

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process · Study

ArticleShelves

ArticleThe Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process

C. Droge1996

Article1996

The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process

C. Droge · Diane Halstead · Robert D. Mackoy

18 citations·0/0 files stored·Journal of the Academy of Marketing Science

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

Decision-Making and Behavioral Economics Electoral Systems and Political Participation Customer Service Quality and Loyalty

Abstract

No abstract was published for this record.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 18 citations exist upstream.

References

2017A Theory of Cognitive Dissonance 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1986The Elaboration Likelihood Model of Persuasion 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses 1993The Antecedents and Consequences of Customer Satisfaction for Firms 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden 1982Regret Theory: An Alternative Theory of Rational Choice Under Uncertainty 1989LISREL 7 : a guide to the program and applications

Cited by

2003The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction 1999The Use of Comparison Standards in Customer Satisfaction Research and Management: A Review and Proposed Typology 2016An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores 2008Exploring Market Orientation and Satisfaction of Partners in the Sponsorship Relationship 2008Does quality of alternatives matter for internet banking?

Related works

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

1997The role of competitive alternatives in the postchoice satisfaction formation processarticle · 44 shared references 2019User Satisfaction with Information Systems: A Comprehensive Model of Attribute-level Satisfactionarticle · 23 shared references 1999The Use of Comparison Standards in Customer Satisfaction Research and Management: A Review and Proposed Typologyarticle · 22 shared references 2005Der Zusammenhang zwischen Kundenzufriedenheit und Kundenbindungchapter · 18 shared references 2002La satisfaction des consommateurs spécifique à une transaction: définition, antécédents, mesures et modesarticle · 18 shared references 2002THE CUSTOMER'S PATH TO LOYALTY: A PARTIAL TEST OF THE RELATIONSHIPS OF PRIOR EXPERIENCE, JUSTICE, AND CUSTOMER SATISFACTIONthesis · 18 shared references

Details

Year1996

Typearticle

Published1996-12-01

VenueJournal of the Academy of Marketing Science

ISSN-L0092-0703

Languageen

Citations18

Files0 public / 0

ShelfDecision-Making and Behavioral Economics

Identifiers

doi10.1177/0092070397251003

openalex_workW2036244682

Links

Imported from OpenAlex (CC0) — nothing here is generated.