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The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process
16 references·4 citing·42 second hop
The Role of Competitive Alternatives in the Postchoice Satisfaction Formation Process (1996)The Role of Competitive Alternatives in t…A Theory of Cognitive Dissonance (2017)A Theory of Cognitive Dissona…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Nature and Determinants of Customer Expectations of Service (1993)The Nature and Determinants o…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…A Multistage Model of Customers' Assessments of Service Quality and Value (1991)A Multistage Model of Custome…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…The Elaboration Likelihood Model of Persuasion (1986)The Elaboration Likelihood Mo…Regret Theory: An Alternative Theory of Rational Choice Under Uncertainty (1982)Regret Theory: An Alternative…Regret in Decision Making under Uncertainty (1982)Regret in Decision Making und…An Investigation into the Determinants of Customer Satisfaction (1982)An Investigation into the Det…Attitudes and Persuasion: Classic and Contemporary Approaches (1981)Attitudes and Persuasion: Cla…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores (2016)An Integrative Approach To Un…Exploring Market Orientation and Satisfaction of Partners in the Sponsorship Relationship (2008)Exploring Market Orientation …The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction (2003)The Moderating Role of Confid…The Use of Comparison Standards in Customer Satisfaction Research and Management: A Review and Proposed Typology (1999)The Use of Comparison Standar…A Theory of Cognitive Dissonance (1957)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Understanding Attitudes and Predicting Social Behavior (1980)The Persuasion Knowledge Model: How People Cope with Persuasion Attempts (1994)Communication and Persuasion: Central and Peripheral Routes to Attitude Change (2015)Using social and behavioural science to support COVID-19 pandemic response (2020)Prospect theory: An analysis of decision under risk (1988)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Marketing management: analysis. planning. implementation and control (2000)Understanding Information Systems Continuance: An Expectation-Confirmation Model1 (2001)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Quality, satisfaction and behavioral intentions (2000)The Theory of Buyer Behavior (1971)Effect of expectation and disconfirmation on postexposure product evaluations: An alternative interpretation. (1977)Disconfirmation of consumer expectations through product trial. 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References

  • 2017A Theory of Cognitive Dissonance18,122 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1986The Elaboration Likelihood Model of Persuasion8,811 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
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2,903 cited
  • 1993The Nature and Determinants of Customer Expectations of Service2,665 cited
  • Cited by

    • 2003The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction88 cited
    • 1999The Use of Comparison Standards in Customer Satisfaction Research and Management: A Review and Proposed Typology66 cited
    • 2016An Integrative Approach To Understanding Customer Satisfaction With E-Service Of Online Stores52 cited
    • 2008Exploring Market Orientation and Satisfaction of Partners in the Sponsorship Relationship22 cited