Citation map · Study

SZodixStudyAcademic Library

Dashboard Shelves Open access My library Inbox Notes Write Learn Alerts

More

Ask your library Notifications Quick cite Review

Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated

Assessing the effects of service quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model

16 references·16 citing·38 second hopsampled

FromToDepth

this work references cited by second hop· second hop is a sample of the most-cited connections

References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.81,863 cited
1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update11,772 cited
1992Information Systems Success: The Quest for the Dependent Variable10,674 cited
1988The Social Psychology of Procedural Justice6,583 cited
1984A Service Quality Model and its Marketing Implications6,560 cited
2000Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments6,398 cited
2010Satisfaction: a behavioral perspective on the consumer6,042 cited
1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
1963Towards an understanding of inequity.5,146 cited
1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,733 cited
1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited

1968International Encyclopedia of the Social Sciences.3,486 cited

Cited by

2018Service quality evaluation and the mediating role of perceived value and customer satisfaction in customer loyalty207 cited
2021How mobile augmented reality applications affect continuous use and purchase intentions: A cognition-affect-conation perspective195 cited
2020Exploring information avoidance intention of social media users: a cognition–affect–conation perspective193 cited
2020A meta-analysis of the quantitative studies in continuance intention to use an information system188 cited
2018A conceptual model of corporate social responsibility dimensions, brand image, and customer satisfaction in Malaysian hotel industry181 cited
2018A mixed method investigation of sharing economy driven car-hailing services: Online and offline perspectives174 cited
2014The impact of age in the generation of satisfaction and WOM in mobile shopping167 cited
2015UTAUT2 Based Predictions of Factors Influencing the Technology Acceptance of Phablets by DNP163 cited
2021Public and private value creation using artificial intelligence: An empirical study of AI voice robot users in Chinese public sector161 cited
2021M-commerce: The nexus between mobile shopping service quality and loyalty157 cited
2013Customer satisfaction and competitiveness in the Chinese E-retailing: Structural equation modeling (SEM) approach to identify the role of quality factors155 cited
2015Understanding online repurchase intention: social exchange theory and shopping habit142 cited
2021Role of mobile food-ordering applications in developing restaurants’ brand satisfaction and loyalty in the pandemic period140 cited
2015The role of service fairness in the service quality – relationship quality – customer loyalty chain135 cited
2019Drivers of continuance intention with mobile banking apps129 cited
2016Crafting a smartphone repurchase decision making process: Do brand attachment and gender matter?127 cited