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O modelo do índice de satisfação do cliente Norte-Americano: um exame inicial no Brasil com equações estruturais
15 references·3 citing·38 second hop
O modelo do índice de satisfação do cliente Norte-Americano: um exame inicial no Brasil com equações estruturais (1999)O modelo do índice de satisfação do clien…The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)The American Customer Satisfa…Testing Structural Equation Models. (1994)Testing Structural Equation M…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems (1994)An Empirical Test of the Cons…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…Zero defections: quality comes to services. (1990)Zero defections: quality come…LISREL 7 : a guide to the program and applications (1989)LISREL 7 : a guide to the pro…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Building Implementable Marketing Models (1979)Building Implementable Market…Consumer behavior : application of theory (1977)Consumer behavior : applicati…Book Review: Forum Marketing Research: Methodological Foundations (1977)Book Review: Forum Marketing …Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States. (1970)Exit, Voice and Loyalty: Resp…Economics: principles and policy (1963)Economics: principles and pol…Research Methods in Social Relations (1959)Research Methods in Social Re…Construct validity in psychological tests. (1955)Construct validity in psychol…Empoderamento como chave para a motivação dos funcionários (2021)Empoderamento como chave para…Valor de compra hedônico ou utilitário e sua influência no varejo: resultados de um survey no setor de construção civil (2012)Valor de compra hedônico ou u…Comparação entre os modelos norte-americano (ACSI) e europeu (ECSI) de satisfação do cliente: um estudo no setor de serviços (2009)Comparação entre os modelos n…Coefficient Alpha and the Internal Structure of Tests (1951)Handbook of Experimental Psychology (1952)Essentials of Psychological Testing (1960)Toward an experimental ecology of human development. (1977)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Partial least squares structural equation modeling (PLS-SEM) (2014)Prospect Theory: An Analysis of Decision under Risk (1979)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Prospect theory: An analysis of decision under risk (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Corporate Social Responsibility, Customer Satisfaction, and Market Value (2006)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Quality, satisfaction and behavioral intentions (2000)Competitive Strategy: Techniques for Analyzing Industries and Competitors (1980)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)\nThe use of partial least squares path modeling in international marketing (2009)Advances in Consumer Research (2025)A General Approach to Confirmatory Maximum Likelihood Factor Analysis (1969)Intraclass Reliability Estimates: Testing Structural Assumptions (1974)Significance tests and goodness of fit in the analysis of covariance structures. (1980)On the Evaluation of Structural Equation Models (1988)When to use and how to report the results of PLS-SEM (2018)The Behavioral Consequences of Service Quality (1996)Whence Consumer Loyalty? (1999)Construction and Validation of a Scale to Measure Celebrity Endorsers' Perceived Expertise, Trustworthiness, and Attractiveness (1990)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)An assessment of the use of partial least squares structural equation modeling in marketing research (2011)PSYCHOLOGICAL CONDITIONS OF PERSONAL ENGAGEMENT AND DISENGAGEMENT AT WORK. (1990)Organizational Images and Member Identification (1994)The structure of negative emotional states: Comparison of the Depression Anxiety Stress Scales (DASS) with the Beck Depression and Anxiety Inventories (1995)The structure of psychological well-being revisited. (1995)Individual differences in two emotion regulation processes: Implications for affect, relationships, and well-being. (2003)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Job demands, job resources, and their relationship with burnout and engagement: a multi‐sample study (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error113,385 cited
  • 1994Testing Structural Equation Models.14,211 cited
  • 1955Construct validity in psychological tests.11,270 cited
  • 1970Exit, Voice and Loyalty: Responses to Decline in Firms, Organizations, and States.11,220 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
  • 1990Zero defections: quality comes to services.5,435 cited
  • 1996The American Customer Satisfaction Index: Nature, Purpose, and Findings4,829 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,572 cited
  • 1977Book Review: Forum Marketing Research: Methodological Foundations4,351 cited
  • 1989LISREL 7 : a guide to the program and applications3,787 cited
  • 1994An Empirical Test of the Consequences of Behavior- and Outcome-Based Sales Control Systems731 cited
  • 1959Research Methods in Social Relations581 cited
  • 1977Consumer behavior : application of theory419 cited
  • 1963Economics: principles and policy264 cited
  • 1979Building Implementable Marketing Models58 cited

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Cited by

  • 2009Comparação entre os modelos norte-americano (ACSI) e europeu (ECSI) de satisfação do cliente: um estudo no setor de serviços21 cited
  • 2012Valor de compra hedônico ou utilitário e sua influência no varejo: resultados de um survey no setor de construção civil7 cited
  • 2021Empoderamento como chave para a motivação dos funcionários1 cited