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Segmentation of bank customers by expected benefits and attitudes
8 references·16 citing·38 second hop
Segmentation of bank customers by expected benefits and attitudes (2001)Segmentation of bank customers by expecte…Handbooks in operations research and management science (1989)Handbooks in operations resea…Market Segmentation: A Review (1987)Market Segmentation: A ReviewIssues and Advances in Segmentation Research (1978)Issues and Advances in Segmen…A new approach to market segmentation (1977)A new approach to market segm…Benefit Segmentation: A Decision-Oriented Research Tool (1968)Benefit Segmentation: A Decis…Cognitive, Affective and Behavioral Components of Attitudes (1960)Cognitive, Affective and Beha…Product Differentiation and Market Segmentation as Alternative Marketing Strategies (1956)Product Differentiation and M…A technique for measurement of attitudes (1932)A technique for measurement o…Past, present and future of bank marketing: a bibliometric analysis of International Journal of Bank Marketing (1983–2020) (2021)Past, present and future of b…Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts (2021)Adoption of digital banking c…An Empirical Study on Customer Segmentation by Purchase Behaviors Using a RFM Model and K-Means Algorithm (2020)An Empirical Study on Custome…Benefit-based consumer segmentation and performance evaluation of clustering approaches: An evidence of data-driven decision-making (2018)Benefit-based consumer segmen…Consumer perspectives about mobile banking adoption in India – a cluster analysis (2017)Consumer perspectives about m…The influence of e-word-of-mouth on travel decision-making: consumer profiles (2013)The influence of e-word-of-mo…Adopters and non‐adopters of internet banking: a segmentation study (2012)Adopters and non‐adopters of …Trust‐based segmentation (2011)Trust‐based segmentationDiscovering behavioral segments in the mobile phone market (2010)Discovering behavioral segmen…CRM literature: conceptual and functional insights by keyword analysis (2009)CRM literature: conceptual an…Attitudes and behaviour in everyday finance: evidence from Switzerland (2009)Attitudes and behaviour in ev…Clustering the consumers on the basis of their perceptions of the Internet banking services (2006)Clustering the consumers on t…Performing finance: the industry, the media and its image (2004)Performing finance: the indus…In search of the Internet‐banking customer (2004)In search of the Internet‐ban…Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel (2003)Improving satisfaction with b…Singapore’s undergraduates: how they choose which bank to patronise (2001)Singapore’s undergraduates: h…Conjoint Measurement for Quantifying Judgmental Data (1971)Person-Situation: Segmentation's Missing Link (1982)Segmenting Markets with Conjoint Analysis (1991)Metric Conjoint Segmentation Methods: A Monte Carlo Comparison (1996)Understanding Media: The Extensions of Man (1964)Manias, Panics, and Crashes: A History of Financial Crises (1979)Prospect theory: An analysis of decision under risk (1988)The Making of Investor Subjects in Anglo-American Pensions (2006)The remit of financial geography--before and after the crisis (2009)Deconstructing the Financialization of Healthcare (2019)An Information Processing Theory of Consumer Choice (1979)A Means-End Chain Model Based on Consumer Categorization Processes (1982)A Means-End Chain Model Based on Consumer Categorization Processes (1982)Understanding Heterogeneous Preferences in Random Utility Models: A Latent Class Approach (2002)Advances in Consumer Research (2025)Conjoint Analysis in Consumer Research: Issues and Outlook (1978)Self-Concept in Consumer Behavior: A Critical Review (1982)Marketing orientation and company performance: Industrial vs. consumer goods companies (1997)Brand orientation and market orientation — From alternatives to synergy (2011)Segmentation by motivation for rural tourism activities in The Gambia (2013)Qualitative Data Analysis: A Sourcebook of New Methods (1986)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Understanding Information Technology Usage: A Test of Competing Models (1995)How does culture influence digital banking? A comparative study based on the unified model (2021)Determinants of digital banking adoption in the Kingdom of Saudi Arabia: A technology acceptance model approach (2022)Understanding e-satisfaction, continuance intention, and e-loyalty toward mobile payment application during COVID-19: an investigation using the electronic technology continuance model (2023)Closed-Loop Supply Chain Models with Product Remanufacturing (2004)Investor Sentiment and the Cross‐Section of Stock Returns (2006)Perspectives in supply chain risk management (2006)Income and well-being: an empirical analysis of the comparison income effect (2004)Analyzing Likert Data (2012)Research Methods in Psychology (2016)A Reexamination of the Determinants of Consumer Satisfaction (1996)Assessing Advantage: A Framework for Diagnosing Competitive Superiority (1988)Innovation, organizational capabilities, and the born-global firm (2004)The relationship between the affective, behavioral, and cognitive components of attitude (1969)Empirical validation of affect, behavior, and cognition as distinct components of attitude. 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this work references cited by second hop

References

  • 1932A technique for measurement of attitudes9,567 cited
  • 1989Handbooks in operations research and management science2,388 cited
  • 1956Product Differentiation and Market Segmentation as Alternative Marketing Strategies1,909 cited
  • 1960Cognitive, Affective and Behavioral Components of Attitudes1,034 cited
  • 1978Issues and Advances in Segmentation Research921 cited
  • 1968Benefit Segmentation: A Decision-Oriented Research Tool893 cited
  • 1987Market Segmentation: A Review384 cited
  • 1977A new approach to market segmentation200 cited

Cited by

  • 2004Performing finance: the industry, the media and its image208 cited
  • 2021Adoption of digital banking channels in an emerging economy: exploring the role of in-branch efforts176 cited
  • 2013The influence of e-word-of-mouth on travel decision-making: consumer profiles172 cited
  • 2009Attitudes and behaviour in everyday finance: evidence from Switzerland147 cited
  • 2003Improving satisfaction with bank service offerings: measuring the contribution of each delivery channel132 cited
  • 2017Consumer perspectives about mobile banking adoption in India – a cluster analysis128 cited
  • 2009CRM literature: conceptual and functional insights by keyword analysis

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110 cited
  • 2020An Empirical Study on Customer Segmentation by Purchase Behaviors Using a RFM Model and K-Means Algorithm95 cited
  • 2021Past, present and future of bank marketing: a bibliometric analysis of International Journal of Bank Marketing (1983–2020)92 cited
  • 2001Singapore’s undergraduates: how they choose which bank to patronise90 cited
  • 2010Discovering behavioral segments in the mobile phone market89 cited
  • 2018Benefit-based consumer segmentation and performance evaluation of clustering approaches: An evidence of data-driven decision-making89 cited
  • 2004In search of the Internet‐banking customer86 cited
  • 2012Adopters and non‐adopters of internet banking: a segmentation study85 cited
  • 2011Trust‐based segmentation72 cited
  • 2006Clustering the consumers on the basis of their perceptions of the Internet banking services72 cited