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Government website service quality: a study of the Irish revenue online service
16 references·10 citing·34 second hop
Government website service quality: a study of the Irish revenue online service (2010)Government website service quality: a stu…The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services (2009)The relationships among servi…The role played by perceived usability, satisfaction and consumer trust on website loyalty (2005)The role played by perceived …Customer perceptions of e‐service quality in online shopping (2005)Customer perceptions of e‐ser…E-S-QUAL (2004)E-S-QUALeTailQ: dimensionalizing, measuring and predicting etail quality (2003)eTailQ: dimensionalizing, mea…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Developing fully functional E-government: A four stage model (2001)Developing fully functional E…Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…E-satisfaction: an initial examination (2000)E-satisfaction: an initial ex…The Behavioral Consequences of Service Quality (1996)The Behavioral Consequences o…Adapting the SERVQUAL scale to hospital services: an empirical investigation. (1992)Adapting the SERVQUAL scale t…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Consumer Perceptions of Price…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Coefficient Alpha and the Internal Structure of Tests (1951)Coefficient Alpha and the Int…Consumer adoption of online food delivery services: scale development and validation (2023)Consumer adoption of online f…The effect of e-service quality and after-sales e-service quality on e-satisfaction (2021)The effect of e-service quali…Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana (2021)Electronic Banking Service Qu…THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA (2020)THE DETERMINANT OF WEBSITE QU…Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ (2019)Competing scales for measurin…Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees (2018)Quality in e-Government servi…Consumer's Perception of Website Service Quality: An Empirical Study (2016)Consumer's Perception of Webs…Online service quality: Content and process of analysis (2013)Online service quality: Conte…Measuring Service Quality in Online Luxury Goods Retailing (2012)Measuring Service Quality in …Assessing e-service quality: the current state of E-S-QUAL (2012)Assessing e-service quality: …Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Measuring Service Quality: A Reexamination and Extension (1992)The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Qualitative Data Analysis (2008)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Information and Consumer Behavior (1970)The nature of human values (1973)The Effect of a Market Orientation on Business Profitability (1990)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Consumer e-shopping acceptance: Antecedents in a technology acceptance model (2008)From e-commerce to social commerce: A close look at design features (2012)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)An Updated and Streamlined Technology Readiness Index (2014)Alternative Ways of Assessing Model Fit (1992)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Measurement and prediction (1950)Intraclass correlations: Uses in assessing rater reliability. (1979)The Pittsburgh sleep quality index: A new instrument for psychiatric practice and research (1989)The theory of planned behavior (1991)The Evolution of E‐Government among Municipalities: Rhetoric or Reality? (2002)E-government research: Reviewing the literature, limitations, and ways forward (2007)A systematic review of open government data initiatives (2015)
this work references cited by second hop

References

  • 1951Coefficient Alpha and the Internal Structure of Tests43,892 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1988Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence18,274 cited
  • 1996The Behavioral Consequences of Service Quality11,994 cited
  • 2004E-S-QUAL3,962 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 2001Developing fully functional E-government: A four stage model2,651 cited
  • 2003eTailQ: dimensionalizing, measuring and predicting etail quality2,295 cited
  • 2000E-satisfaction: an initial examination2,007 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 2005The role played by perceived usability, satisfaction and consumer trust on website loyalty1,684 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2009The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services1,422 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2005Customer perceptions of e‐service quality in online shopping1,320 cited
  • 1992Adapting the SERVQUAL scale to hospital services: an empirical investigation.1,236 cited
  • Cited by

    • 2018Quality in e-Government services: A proposal of dimensions from the perspective of public sector employees70 cited
    • 2016Consumer's Perception of Website Service Quality: An Empirical Study47 cited
    • 2012Assessing e-service quality: the current state of E-S-QUAL46 cited
    • 2013Online service quality: Content and process of analysis37 cited
    • 2019Competing scales for measuring perceived quality in the electronic retail industry: A comparison between E-S-Qual and E-TailQ36 cited
    • 2021The effect of e-service quality and after-sales e-service quality on e-satisfaction29 cited
    • 2012Measuring Service Quality in Online Luxury Goods Retailing29 cited
    • 2021Electronic Banking Service Quality: Perception of Customers in the Greater Accra Region of Ghana25 cited
    • 2020THE DETERMINANT OF WEBSITE QUALITY AND E- SERVICE QUALITY AT SME IN INDONESIA17 cited
    • 2023Consumer adoption of online food delivery services: scale development and validation12 cited