References

• 1997The balanced scorecard: Translating strategy into action8,199 cited
• 2000An Empirical Investigation of an Incentive Plan that Includes Nonfinancial Performance Measures898 cited
• 1991Performance measurement in service businesses782 cited
• 2000The Cost of Turnover541 cited
• 2003Research Methods in Accounting510 cited
• 2001Rethinking performance measures: assessing progress in UK hotels204 cited
• 2001Key performance indicators in European hotel properties: general managers’ choices and company profiles153 cited
• 2001The use of management accounting systems in hotels: an exploratory study150 cited
• 2001The Effect of Employee Turnover on Hotel Profits: A Test Across Multiple Hotels141 cited
• 1996Towards an identification and classification of critical success factors in UK hotels Plc139 cited
• 2000Implementing a Balanced-scorecard Approach to Managing Hotel Operations137 cited
• 1998Research and development in hospitality accounting and financial management122 cited
• 2002The differential effect of environmental dimensionality, size, and structure on budget system characteristics in hotels116 cited
• 1995The balanced score‐card: short‐term guest or long‐term resident?113 cited
• 2003