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Assessing lodging service down under: a case of Hamilton, New Zealand
14 references·1 citing·51 second hop
Assessing lodging service down under: a case of Hamilton, New Zealand (2007)Assessing lodging service down under: a c…Perceptions of service quality in North Cyprus hotels (2005)Perceptions of service qualit…Diagnosing the zone of tolerance for hotel services (2005)Diagnosing the zone of tolera…Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius (2004)Exploring international touri…Evaluating service quality in a UK hotel chain: a case study (2004)Evaluating service quality in…Does organizational climate add to service quality in hotels? (2003)Does organizational climate a…Developing a Visitor Satisfaction Monitoring Methodology: Quality Gaps, Crowding and Some Results (2003)Developing a Visitor Satisfac…Dynamic benchmarking of hotel service quality (2002)Dynamic benchmarking of hotel…Quality, satisfaction and behavioral intentions (2000)Quality, satisfaction and beh…Measuring quality gaps in hotels: the case of Crete (1999)Measuring quality gaps in hot…Benchmarking the quality of hotel services: managerial perspectives (1997)Benchmarking the quality of h…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…How to measure customer service effectively (1996)How to measure customer servi…Measuring Customer Satisfaction: Fact and Artifact (1992)Measuring Customer Satisfacti…The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research (1988)The Theory of Reasoned Action…A critical evaluation of importance–performance analysis (2012)A critical evaluation of impo…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Impact of Service Quality Dimensions on Patient Satisfaction, Repurchase Intentions and Word-of-Mouth Communication in the Public Healthcare Industry (2014)Mining meaning from online ratings and reviews: Tourist satisfaction analysis using latent dirichlet allocation (2016)Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future (2016)Employee and customer perceptions of service in banks: Replication and extension. 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A Dual-Stage Multi Group-SEM and ANN Analysis (2022)Prospect Theory: An Analysis of Decision under Risk (1979)The Satisfaction With Life Scale (1985)Prospect theory: An analysis of decision under risk (1988)Satisfaction, Repurchase Intent, and Repurchase Behavior: Investigating the Moderating Effect of Customer Characteristics (2001)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)E‐satisfaction and e‐loyalty: A contingency framework (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)From Intentions to Actions: A Theory of Planned Behavior (1985)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)The theory of planned behavior (1991)User Acceptance of Information Technology: Toward A Unified View1 (2003)Understanding Attitudes and Predicting Social Behavior (1980)Value dimensions, perceived value, satisfaction and loyalty: an investigation of university students’ travel behaviour (2005)How destination image and evaluative factors affect behavioral intentions? (2006)Experience quality, perceived value, satisfaction and behavioral intentions for heritage tourists (2009)A scaling method for priorities in hierarchical structures (1977)The Competitive Advantage of Nations (1991)Book Review: Marketing Research: An Applied Orientation (1994)Importance-performance analysis: A valid management tool? (2014)Bibliometric studies in tourism (2016)Service quality and customer satisfaction: The moderating effects of hotel star rating (2019)Evolving to a New Dominant Logic for Marketing (2003)Service logic revisited: who creates value? And who co‐creates? (2008)Understanding Customer Experience Throughout the Customer Journey (2016)
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References

  • 1988The Theory of Reasoned Action: A Meta-Analysis of Past Research with Recommendations for Modifications and Future Research4,029 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 2000Quality, satisfaction and behavioral intentions2,784 cited
  • 1992Measuring Customer Satisfaction: Fact and Artifact706 cited
  • 2004Exploring international tourists' perceptions of hotel operations by using a modified SERVQUAL approach – a case study of Mauritius241 cited
  • 2005Perceptions of service quality in North Cyprus hotels215 cited
  • 2002Dynamic benchmarking of hotel service quality151 cited
  • 2003Does organizational climate add to service quality in hotels?145 cited
  • 2003Developing a Visitor Satisfaction Monitoring Methodology: Quality Gaps, Crowding and Some Results136 cited
  • 2004Evaluating service quality in a UK hotel chain: a case study132 cited
  • 1997Benchmarking the quality of hotel services: managerial perspectives115 cited
  • 2005Diagnosing the zone of tolerance for hotel services108 cited
  • 1999Measuring quality gaps in hotels: the case of Crete100 cited
  • 1996How to measure customer service effectively28 cited

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2012
A critical evaluation of importance–performance analysis
394 cited