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Successful implementation of Six Sigma in services: an exploratory research in India Inc.
16 references·4 citing·33 second hop
Successful implementation of Six Sigma in services: an exploratory research in India Inc. (2011)Successful implementation of Six Sigma in…Service Management and Marketing (2011)Service Management and Market…Research Methods for Business Students (2003)Research Methods for Business…Social Research Methods: Qualitative and Quantitative Approaches (2002)Social Research Methods: Qual…Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Some New Thoughts on Conceptu…SERVQUAL: review, critique, research agenda (1996)SERVQUAL: review, critique, r…A measure of service quality for retail stores: Scale development and validation (1996)A measure of service quality …Service Quality: Insights and Managerial Implications from the Frontier (1994)Service Quality: Insights and…Research Methods in Social Relations (1992)Research Methods in Social Re…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …An empirical assessment of the SERVQUAL scale (1992)An empirical assessment of th…Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions (1990)Consumer perceptions of servi…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…Survey Research Methods. (1985)Survey Research Methods.A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…Chief executives define their own data needs. (1979)Chief executives define their…Questionnaire Design and Attitude Measurement. (1968)Questionnaire Design and Atti…Pressures in implementation of circular supply chain management for sustainability (2020)Pressures in implementation o…Six Sigma with C-K theory for innovations in operational excellence: a case study (2019)Six Sigma with C-K theory for…Lean Six Sigma in the power sector: frog into prince (2019)Lean Six Sigma in the power s…Lean Six Sigma Implementation Framework Using Resource-Based Theory Approach (2019)Lean Six Sigma Implementation…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Management of Customer-Contact Service Employees: An Empirical Investigation (1996)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Strategic Management and Marketing in the Service Sector (1984)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Behavioral Consequences of Service Quality (1996)A Paradigm for Developing Better Measures of Marketing Constructs (1979)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)E‐service quality: a model of virtual service quality dimensions (2003)The Customer Relationship Management Process: Its Measurement and Impact on Performance (2004)The influence of the quality of the physical environment, food, and service on restaurant image, customer perceived value, customer satisfaction, and behavioral intentions (2012)Survey response rate levels and trends in organizational research (2008)Determinants of sustainability reporting: a review of results, trends, theory, and opportunities in an expanding field of research (2013)Green supply chain management: A review and bibliometric analysis (2015)The Argumentative Turn in Policy Analysis and Planning (1993)Web Surveys (2000)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Two Decades of Developments in Qualitative Inquiry (2002)Understanding and Evaluating Qualitative Research (2002)Metodologi Penelitian Kualitatif (2022)Mediating the Message: Theories of Influences on Mass Media Content (1995)Process Tracing and Elite Interviewing: A Case for Non-probability Sampling (2007)The adequacy of response rates to online and paper surveys: what can be done? (2008)Strategic alignment: Leveraging information technology for transforming organizations (1999)A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example (2005)A Design Science Research Methodology for Information Systems Research (2007)
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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 2003Research Methods for Business Students17,197 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2002Social Research Methods: Qualitative and Quantitative Approaches8,851 cited
  • 1985Survey Research Methods.4,764 cited
  • 2001Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach3,537 cited
  • 1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
  • 1979Chief executives define their own data needs.2,815 cited
  • 1992An empirical assessment of the SERVQUAL scale2,126 cited
  • 1992Research Methods in Social Relations2,081 cited
  • 1996A measure of service quality for retail stores: Scale development and validation1,921 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 1996SERVQUAL: review, critique, research agenda1,741 cited
  • 1994Service Quality: Insights and Managerial Implications from the Frontier1,539 cited
  • 1968Questionnaire Design and Attitude Measurement.1,480 cited

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  • 2011Service Management and Marketing1,414 cited
  • Cited by

    • 2020Pressures in implementation of circular supply chain management for sustainability28 cited
    • 2019Lean Six Sigma in the power sector: frog into prince24 cited
    • 2019Six Sigma with C-K theory for innovations in operational excellence: a case study19 cited
    • 2019Lean Six Sigma Implementation Framework Using Resource-Based Theory Approach14 cited