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Adoption of e‐Processes by Service Firms: An Empirical Study of Antecedents

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References

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2009Leading change: why transformation efforts fail

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2018Social media and innovation: A systematic literature review and future research directions381 cited
2008An Exploratory Study of the Impact of e‐Service Process on Online Customer Satisfaction136 cited
2006Empirical Research Published in Production and Operations Management (1992–2005): Trends and Future Research Directions130 cited
2006Process drivers of e‐service quality: Analysis of data from an online rating site118 cited
2007Services purchased at brick and mortar versus online stores, and shopping motivation96 cited
2006A strategic case for e-adoption in healthcare supply chains89 cited
2022Bandwagon effect revisited: A systematic review to develop future research agenda87 cited
2009Critical success factors for B2B e‐commerce use within the UK NHS pharmaceutical supply chain77 cited
2010Do Competitive Priorities Drive Adoption of Electronic Commerce Applications? Testing the Contingency and Institutional Views75 cited
2007Performance Metric Portfolios: A Framework and Empirical Analysis73 cited
2008e‐SCM: internet's impact on supply chain processes69 cited
2012Motivations underlying the adoption of ERP systems in healthcare organizations: Insights from online stories63 cited
2014Fighting the fire: improvisational behavior during the production launch of new products50 cited
2015Connecting with and Converting Shoppers into Customers: Investigating the Role of Regulatory Fit in the Online Customer's Decision-making Process49 cited
2019E-procurement in small and medium sized enterprises; facilitators, obstacles and effect on performance48 cited
2010Balancing IT with the Human Touch: Optimal Investment in IT-Based Customer Service46 cited