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Understanding Quality in Training and Education Services
7 references·0 citing·27 second hop
Understanding Quality in Training and Education Services (2008)Understanding Quality in Training and Edu…Measurement Errors in Surveys. (1992)Measurement Errors in Surveys.A Catastrophe Model for Developing Service Satisfaction Strategies (1992)A Catastrophe Model for Devel…Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model (1991)Perceived service quality as …Five imperatives for improving service quality (1991)Five imperatives for improvin…Delivering Quality Service (1990)Delivering Quality ServiceSERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Assessing needs in educational and social programs (1985)Assessing needs in educationa…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)The Economics of Organization: The Transaction Cost Approach (1981)Return on Quality (ROQ): Making Service Quality Financially Accountable (1995)An Experimental Investigation of Customer Reactions to Service Failure and Recovery Encounters (1998)The Identity Salience Model of Relationship Marketing Success: The Case of Nonprofit Marketing (2003)Advances in Consumer Research (2025)A Paradigm for Developing Better Measures of Marketing Constructs (1979)An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry (2004)The role of communication and trust in explaining customer loyalty (2004)The importance of institutional image to student satisfaction and loyalty within higher education (2008)DEFINING QUALITY: ALTERNATIVES AND IMPLICATIONS (1994)Managing Customer Relationships for Profit: The Dynamics of Relationship Quality (1994)Building and testing theories of decision making by travellers (2004)Proactive and reactive planners: An even closer look at needs assessment and needs analysis (1990)Identifying Expectations for Service Quality in Training and Education Through Process Needs Assessment (2008)Needs Assessment and Problem Solving: A Critical Appraisal of A Critical Reappraisal (2008)Designing Rating Scales for Effective Measurement in Surveys (1997)Children as Respondents in Survey Research: Cognitive Development and Response Quality 1 (2000)The experienced psychological benefits of place attachment (2017)Service quality to service loyalty: A relationship which goes beyond customer services (1998)A Proposal to Assess the Service Quality of Online Travel Agencies: An Exploratory Study (2000)Service Quality and Student Satisfaction: A Case Study at Private Higher Education Institutions (2009)
this work references cited by second hop

References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1990Delivering Quality Service1,326 cited
  • 1992A Catastrophe Model for Developing Service Satisfaction Strategies812 cited
  • 1992Measurement Errors in Surveys.697 cited
  • 1991Perceived service quality as a customer‐based performance measure: An empirical examination of organizational barriers using an extended service quality model563 cited
  • 1991Five imperatives for improving service quality521 cited
  • 1985Assessing needs in educational and social programs65 cited

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