this work references cited by second hopReferences
- 1985A Conceptual Model of Service Quality and Its Implications for Future Research22,085 cited
- 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
- 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions15,223 cited
- 1991Managing Brand Equity7,170 cited
- 2001The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty7,033 cited
- 2015A Beginner's Guide to Structural Equation Modeling6,637 cited
- 1992A National Customer Satisfaction Barometer: The Swedish Experience5,704 cited
- 1982An Investigation into the Determinants of Customer Satisfaction3,441 cited
- 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,257 cited
- 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
- 1984Strategic Management and Marketing in the Service Sector1,667 cited
- 2011Service Management and Marketing1,414 cited
- 1981Consumer behavior and marketing action1,397 cited
- 1998Customer loyalty and complex services1,291 cited
- 1993Antecedents and Consequences of Salesperson Job Satisfaction: Meta-Analysis and Assessment of Causal Effects
Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work