From rhetoric towards a model of practical knowledge management systems

Jun Xu · Mohammed Quaddus

20 citations0/0 files storedJournal of Management Development

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Knowledge Management and Sharing Technology Adoption and User Behaviour Knowledge Management and Technology

Abstract

Purpose This paper aims to investigate the factors influencing the adoption and diffusion of knowledge management systems (KMSs) in Australia. Design/methodology/approach A qualitative field study was undertaken, in which six Australian organizations of various sizes, all in various stages of KMS adoption and diffusion, were studied via face‐to‐face interviews with key personnel in the organizations. Findings A comprehensive combined model of adoption and diffusion of KMS was developed and is presented in detail. Practical limitations/implications This paper explains how the combined model can be used for practical applications in companies that are embarking on KMS adoption and diffusion. Originality/value This study contributes to the KMS literature by taking a qualitative research approach to develop a comprehensive model.

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References

1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology 2019Diffusion of Innovations 1 1980Understanding Attitudes and Predicting Social Behavior 1989User Acceptance of Computer Technology: A Comparison of Two Theoretical Models 1990Qualitative evaluation and research methods 1994A Dynamic Theory of Organizational Knowledge Creation 1997The Knowledge-creating company: How Japanese companies create the dynamics of innovation 1997The Tacit Dimension

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2021Consumer belief system and pro-environmental purchase intention: Does psychological distance intervene?2005A reality‐based guide to KMS diffusion 2008From P Economy to K Economy: An empirical study on knowledge-based quality factors 2012The studies of Knowledge Management System in organization: A systematic review

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