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Perceived service quality in fast‐food restaurants: empirical evidence from China

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References

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1990Consumer perceptions of service quality: an assessment of the SERVQUAL dimensions2,908 cited
1980Cross-Cultural Research Methods2,067 cited
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2000The Relationships between Culture and Service Quality Perceptions798 cited

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2006Customer satisfaction in the restaurant industry: an examination of the transaction‐specific model637 cited

2006Service quality, customer satisfaction, and behavioral intentions in the service factory613 cited

Cited by

2020Evaluation of passenger satisfaction with service quality: A consecutive method applied to the airline industry136 cited
2013An Empirical Study of the Effects of Service Quality, Perceived Value, Corporate Image, and Customer Satisfaction on Behavioral Intentions in the Taiwan Quick Service Restaurant Industry135 cited
2014The Impact of Service Quality on Customer Satisfaction, Customer Loyalty and Brand Image: Evidence from Hotel Industry of Pakistan133 cited
2011Comparison of SERVQUAL and SERVPERF metrics: an empirical study107 cited
2015Assessment of Service Quality in the Fast-Food Restaurant79 cited
2021Reconstruction of the relationship between traditional and emerging restaurant brand and customer WOM75 cited
2017A review of service quality and service delivery70 cited
2020The role of servicescape and social interaction toward customer service experience in coffee stores. The case of Vietnam67 cited
2020THE EFFECT OF FOOD QUALITY AND SERVICE QUALITY TOWARDS CUSTOMER SATISFACTION AND REPURCHASE INTENTION (CASE STUDY OF HOT PLATE RESTAURANTS)66 cited
2021An integrated model to decipher online food delivery app adoption behavior in the COVID-19 pandemic58 cited
2021Impact of Service Quality of Low-Cost Carriers on Airline Image and Consumers’ Satisfaction and Loyalty during the COVID-19 Outbreak55 cited
2021Examining the effect of perceived quality of authentic souvenir product, perceived value, and satisfaction on customer loyalty54 cited
2014Service quality and customer satisfaction in Chinese fast food sector: A proposal for CFFRSERV53 cited
2016Effects of Perceived Quality and Perceived Value of Campus Foodservice on Customer Satisfaction: Moderating Role of Gender51 cited
2013The antecedents of consumer satisfaction and loyalty in fast food industry49 cited
2016Impact of the Number of Scale Points on Data Characteristics and Respondents’ Evaluations: An Experimental Design Approach Using 5-Point and 7-Point Likert-type Scales48 cited