Compulsory Citizenship Behavior and Organizational Citizenship Behavior: The Role of Organizational Identification and Perceived Interactional Justice

Hongdan Zhao · Zhenglong Peng · Hsiu-Kuei Chen

121 citations0/0 files storedThe Journal of Psychology

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Abstract

This article examines the psychological mechanism underlying the relationship between compulsory citizenship behavior (CCB) and organizational citizenship behavior (OCB) by developing a moderated mediation model. The model focuses on the mediating role of organizational identification and the moderating role of interactional justice in influencing the mediation. Using a time-lagged research design, the authors collected two waves of data from 388 supervisor-subordinate dyads in 67 teams to test the moderated mediation model. Results revealed that CCB negatively influenced OCB via impairing organizational identification. Moreover, interactional justice moderated the strength of the indirect effect of CCB on OCB (through organizational identification), such that the mediated relationship was stronger under low interactional justice than under high interactional justice.

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References

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.1980Significance tests and goodness of fit in the analysis of covariance structures.1989Social Identity Theory and the Organization 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 2000Organizational Citizenship Behaviors: A Critical Review of the Theoretical and Empirical Literature and Suggestions for Future Research 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1978Differentiation between social groups: Studies in the social psychology of intergroup relations.1994Organizational Images and Member Identification

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