Citizenship Behavior at the Team Level of Analysis: The Effects of Team Leadership, Team Commitment, Perceived Team Support, and Team Size

Craig L. Pearce · Pamela A. Herbik

199 citations0/0 files storedThe Journal of Social Psychology

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Team Dynamics and Performance Employee Performance and Management Job Satisfaction and Organizational Behavior

Abstract

The authors investigated citizenship behavior at the team level of analysis by examining 71 change management teams, teams that are responsible for implementing organizational change. The authors collected data at an automotive-industry firm in the mid-Atlantic United States using a questionnaire methodology and an examination of company records. Team leader behavior, team commitment, and perceived team support all had large effects on team citizenship behavior, whereas team size had a small-to-negligible effect.

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References

1951Coefficient Alpha and the Internal Structure of Tests 1991Job Satisfaction and Organizational Commitment as Predictors of Organizational Citizenship and In-Role Behaviors 1974Organizational commitment, job satisfaction, and turnover among psychiatric technicians.1990Transformational leader behaviors and their effects on followers' trust in leader, satisfaction, and organizational citizenship behaviors 1988Organizational Citizenship Behavior: The Good Soldier Syndrome.1984Estimating within-group interrater reliability with and without response bias.1986Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior.1997PERCEIVED ORGANIZATIONAL SUPPORT AND LEADER-MEMBER EXCHANGE: A SOCIAL EXCHANGE PERSPECTIVE.

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