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Drivers of airline loyalty: Evidence from the business travelers in China · Study

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Drivers of airline loyalty: Evidence from the business travelers in China

Ilias P. Vlachos, Zhibin Lin

2014-09-17articleTransportation Research Part E Logistics and Transportation Review80 citationsgreen

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Customer Service Quality and Loyalty Diverse Aspects of Tourism Research Aviation Industry Analysis and Trends

Abstract

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Citations in this library

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References

1991The theory of planned behavior

2003Common method biases in behavioral research: A critical review of the literature and recommended remedies.

1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality

1977Estimating Nonresponse Bias in Mail Surveys

1996The Behavioral Consequences of Service Quality

1999Whence Consumer Loyalty?

1994Customer Loyalty: Toward an Integrated Conceptual Framework

2010Satisfaction: a behavioral perspective on the consumer

Cited by

2020Traveler preferences from online reviews: Role of travel goals, class and culture

2016Key drivers of passenger loyalty: A case of Frankfurt–Istanbul flights

2018An advanced analytical framework for improving customer satisfaction: A case of air passengers

2015The complex relationship between school policy, service quality, satisfaction, and loyalty for educational tour bus services: A multilevel modeling approach

2021Predicting Airline Customer Loyalty by Integrating Structural Equation Modeling and Bayesian Networks

2022Airline brand awareness and perceived quality effect on the attitudes towards frequent-flyer programs and airline brand choice - Moderating effect of frequent-flyer programs

2022Air travel choice, online meeting and passenger heterogeneity – An international study on travellers’ preference during a pandemic

2019Airline brand choice in a duopolistic market: The case of New Zealand

Details

Year2014

Typearticle

VenueTransportation Research Part E Logistics and Transportation Review

Languageen

Files0 public / 0

Identifiers

doi10.1016/j.tre.2014.07.011

openalex_workW2045183447

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