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A framework for research in internal marketing and the study of service quality: some propositions

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References

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1998Measuring Information Systems Service Quality: Lessons From Two Longitudinal Case Studies1276 cited
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1991Internal marketing—The missing half of the marketing programme273 cited

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1994

The Internal Service Encounter

222 cited

1987USING INTERNAL MARKETING TO DEVELOP A NEW CULTURE—THE CASE OF ERICSSON QUALITY170 cited

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2001Exploring hotel internal service chains: a theoretical approach29 cited