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TQM in higher education ‐ a review
5 references·16 citing·44 second hop
TQM in higher education ‐ a review (1997)TQM in higher education ‐ a reviewTotal Quality in Higher Education (1994)Total Quality in Higher Educa…Total quality management—the critical success factors (1993)Total quality management—the …On Q: Causing Quality in Higher Education (1993)On Q: Causing Quality in High…An Instrument for Measuring the Critical Factors of Quality Management (1989)An Instrument for Measuring t…Higher education as a filter (1973)Higher education as a filterThe relationship between soft and hard quality management practices, innovation and organizational performance in higher education (2020)The relationship between soft…Total quality management elements and results in higher education institutions (2017)Total quality management elem…Trends in quality management research in higher education institutions (2016)Trends in quality management …Total quality management implementation in engineering education in India: an interpretive structural modelling approach (2013)Total quality management impl…Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry (2011)Total quality management and …Conceptualizing service quality in higher education (2011)Conceptualizing service quali…A model for total quality management in higher education (2011)A model for total quality man…Quality framework in education through application of interpretive structural modeling (2010)Quality framework in educatio…Implementation of Total Quality Management in Higher Education (2010)Implementation of Total Quali…Integration: is it the key to effective implementation of the EFQM Excellence Model? (2008)Integration: is it the key to…An integrated framework of indices for quality management in education: a faculty perspective (2008)An integrated framework of in…The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities (2007)The effect of academic cultur…The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus (2007)The contribution to excellenc…Total quality management (TQM) in self‐financed technical institutions (2006)Total quality management (TQM…An EFQM model self‐assessment exercise at a Spanish university (2006)An EFQM model self‐assessment…A Student Satisfaction Model for Austrian Higher Education Providers Considering Aspects of Marketing Communications (2006)A Student Satisfaction Model …Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Alternative Ways of Assessing Model Fit (1992)Leadership and service quality in higher education (2009)Quality in higher education institutions: insights from the literature (2018)Quality-Control Handbook. (1952)Out of the Crisis (1982)Internal marketing: a review and some interdisciplinary research challenges (1995)Relationships between the EFQM model criteria: a study in Spanish universities (2005)The relationships between soft-hard TQM factors and key business results (2013)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)The Behavioral Consequences of Service Quality (1996)Measuring Service Quality In Higher Education: A South African Case Study (2014)Effect of Service Quality Toward Student Satisfaction and Loyalty in Higher Education (2020)A Review based Research Topic Identification on How to Improve the Quality Services of Higher Education Institutions in Academic, Administrative, and Research Areas (2023)The Private and Social Value of Information and the Reward to Inventive Activity (1978)Conceptual and Empirical Issues in the Estimation of Educational Production Functions (1979)Dynamics of National and Global Competition in Higher Education (2006)Trends in Global Higher Education: Tracking an Academic Revolution (2010)Assessing Construct Validity in Organizational Research (1991)Focus Groups as Qualitative Research (1997)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Twenty years of research on total quality management in Higher Education: A systematic literature review (2019)The Degree of Implementation of Total Quality Management in Universities and Its Relationship to the Level of Community Service from the Perspectives of Faculty Members (2023)The need for education and training in the use of the EFQM model for quality management in UK higher education institutions (2002)Conceptualizing total quality management in higher education (2004)Critical issues for TQM implementation in higher education (2004)Sustainable Development of Organizations through Total Quality Management (2012)The Need of Total Quality Management in Higher Education (2013)Total Quality Management in Higher Education: A Review (2014)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Research Methods for Business Students (2003)When to use and how to report the results of PLS-SEM (2018)Cleaner production through open innovation in Indonesian batik small and medium enterprises (SME) (2020)TQM factors and organisational results in the EFQM excellence model framework: an explanatory and predictive analysis (2020)The mediating role of innovation in the relationship between organizational culture and organizational performance in Pakistan's banking sector (2021)Understanding student/alumni satisfaction from a consumer's perspective: The effects of institutional performance and program outcomes (1995)Quality in higher education-a survey (1996)Quality as Fashion: Exploring the Translation of a Management Idea into Higher Education (2007)A framework for quality management research and an associated measurement instrument (1994)Total quality management as competitive advantage: A review and empirical study (1995)Arcs of integration: an international study of supply chain strategies (2001)Quality Assurance in UK Higher Education: Issues of Trust, Control, Professional Autonomy and Accountability (2006)A framework for implementing TQM in higher education programs (2007)
this work references cited by second hop

References

  • 1973Higher education as a filter5,135 cited
  • 1989An Instrument for Measuring the Critical Factors of Quality Management2,032 cited
  • 1994Total Quality in Higher Education303 cited
  • 1993On Q: Causing Quality in Higher Education274 cited
  • 1993Total quality management—the critical success factors220 cited

Cited by

  • 2011A model for total quality management in higher education125 cited
  • 2008An integrated framework of indices for quality management in education: a faculty perspective105 cited
  • 2010Implementation of Total Quality Management in Higher Education105 cited
  • 2020The relationship between soft and hard quality management practices, innovation and organizational performance in higher education102 cited
  • 2011Conceptualizing service quality in higher education90 cited
  • 2017Total quality management elements and results in higher education institutions90 cited
  • 2016Trends in quality management research in higher education institutions87 cited
  • 2013Total quality management implementation in engineering education in India: an interpretive structural modelling approach75 cited
  • 2011Total quality management and service quality: an exploratory study of quality management practices and barriers in service industry73 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2008Integration: is it the key to effective implementation of the EFQM Excellence Model?73 cited
  • 2006An EFQM model self‐assessment exercise at a Spanish university73 cited
  • 2007The effect of academic culture on the implementation of the EFQM Excellence Model in UK universities71 cited
  • 2007The contribution to excellence of ISO 9001: the case of certified organisations in Cyprus69 cited
  • 2006Total quality management (TQM) in self‐financed technical institutions68 cited
  • 2006A Student Satisfaction Model for Austrian Higher Education Providers Considering Aspects of Marketing Communications67 cited
  • 2010Quality framework in education through application of interpretive structural modeling67 cited