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Understanding online customers' ties to merchants: the moderating influence of trust on the relationship between switching costs and e-loyalty
16 references·12 citing·38 second hop
Understanding online customers' ties to merchants: the moderating influence of trust on the relationship between switching costs and e-loyalty (2012)Understanding online customers' ties to m…PLS-SEM: Indeed a Silver Bullet (2011)PLS-SEM: Indeed a Silver Bull…Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration1 (2009)Using PLS Path Modeling for A…Trust and TAM in Online Shopping: An Integrated Model1 (2003)Trust and TAM in Online Shopp…A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study (2003)A Partial Least Squares Laten…Developing and Validating Trust Measures for e-Commerce: An Integrative Typology (2002)Developing and Validating Tru…Accounting for common method variance in cross-sectional research designs. (2001)Accounting for common method …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Issues and opinion on structural equation modeling (1998)Issues and opinion on structu…An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)An Examination of the Nature …GPOWER: A general power analysis program (1996)GPOWER: A general power analy…An Integrative Model Of Organizational Trust (1995)An Integrative Model Of Organ…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Relationship Quality in Services Selling: An Interpersonal Influence Perspective (1990)Relationship Quality in Servi…Self-Reports in Organizational Research: Problems and Prospects (1986)Self-Reports in Organizationa…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…Switching to cloud gaming: A push-pull-mooring perspective (2024)Switching to cloud gaming: A …Role of users’ status quo on continuance intentions (2022)Role of users’ status quo on …Investigating the nonlinear and conditional effects of trust—The new role of institutional contexts in online repurchase (2022)Investigating the nonlinear a…The role of transaction cost and trust in e-loyalty: a mixed-methods study of ride-sharing (2020)The role of transaction cost …The Perspective of E-Business Sustainability and Website Accessibility of Online Stores (2020)The Perspective of E-Business…Cross-Side Network Effects, Brand Equity, and Consumer Loyalty: Evidence from Mobile Payment Market (2020)Cross-Side Network Effects, B…Commitment and Replacement of Existing SaaS-Delivered Applications: A Mixed-Methods Investigation (2020)Commitment and Replacement of…Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty (2019)Opportunity gone in a flash: …Feedback, task performance, and interface preferences (2018)Feedback, task performance, a…How do bidders’ organism reactions mediate auction stimuli and bidder loyalty in online auctions? The case of Taobao in China (2016)How do bidders’ organism reac…Building loyalty in e-commerce (2016)Building loyalty in e-commerceInvestigation of psychological dimensions of trust on e-loyalty (2015)Investigation of psychologica…Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Common Method Variance in IS Research: A Comparison of Alternative Approaches and a Reanalysis of Past Research (2006)Understanding knowledge sharing in virtual communities: An integration of social capital and social cognitive theories (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Statistical Theories of Mental Test Scores (1969)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)Sources of Method Bias in Social Science Research and Recommendations on How to Control It (2011)Lateral Collinearity and Misleading Results in Variance-Based SEM: An Illustration and Recommendations (2012)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Partial least squares structural equation modeling (PLS-SEM) (2014)When to use and how to report the results of PLS-SEM (2018)The Market for "Lemons": Quality Uncertainty and the Market Mechanism (1970)Comparative fit indexes in structural models. (1990)Consumer Trust, Value, and Loyalty in Relational Exchanges (2002)Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Structural Equations with Latent Variables (1989)How to Write Up and Report PLS Analyses (2009)Partial Least Squares Structural Equation Modeling (PLS-SEM) Using R (2021)Theory of the firm: Managerial behavior, agency costs and ownership structure (1976)The Evolution of Cooperation (1981)Economic Action and Social Structure: The Problem of Embeddedness (1985)Not So Different After All: A Cross-Discipline View Of Trust (1998)Psychological Safety and Learning Behavior in Work Teams (1999)Leadership: The Cutting Edge. (1979)Organizational citizenship behavior: Its nature and antecedents. (1983)Research in Organizational Behavior. (1986)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)
this work references cited by second hop

References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 2011PLS-SEM: Indeed a Silver Bullet21,614 cited
  • 1986Self-Reports in Organizational Research: Problems and Prospects17,092 cited
  • 1995An Integrative Model Of Organizational Trust15,026 cited
  • 2003Trust and TAM in Online Shopping: An Integrated Model18,618 cited
  • 2001Accounting for common method variance in cross-sectional research designs.8,464 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1997An Examination of the Nature of Trust in Buyer-Seller Relationships6,819 cited
  • 2003A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic-Mail Emotion/Adoption Study6,477 cited
  • 2002Developing and Validating Trust Measures for e-Commerce: An Integrative Typology5,540 cited
  • 2009Using PLS Path Modeling for Assessing Hierarchical Construct Models: Guidelines and Empirical Illustration14,931 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1996GPOWER: A general power analysis program4,863 cited
  • 1990

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Relationship Quality in Services Selling: An Interpersonal Influence Perspective
4,760 cited
  • 1998Issues and opinion on structural equation modeling4,577 cited
  • Cited by

    • 2020Commitment and Replacement of Existing SaaS-Delivered Applications: A Mixed-Methods Investigation50 cited
    • 2020Cross-Side Network Effects, Brand Equity, and Consumer Loyalty: Evidence from Mobile Payment Market47 cited
    • 2019Opportunity gone in a flash: Measurement of e-commerce service failure and justice with recovery as a source of e-loyalty43 cited
    • 2020The Perspective of E-Business Sustainability and Website Accessibility of Online Stores39 cited
    • 2016How do bidders’ organism reactions mediate auction stimuli and bidder loyalty in online auctions? The case of Taobao in China33 cited
    • 2020The role of transaction cost and trust in e-loyalty: a mixed-methods study of ride-sharing29 cited
    • 2022Role of users’ status quo on continuance intentions26 cited
    • 2016Building loyalty in e-commerce26 cited
    • 2015Investigation of psychological dimensions of trust on e-loyalty23 cited
    • 2022Investigating the nonlinear and conditional effects of trust—The new role of institutional contexts in online repurchase18 cited
    • 2024Switching to cloud gaming: A push-pull-mooring perspective7 cited
    • 2018Feedback, task performance, and interface preferences7 cited