SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Gender Differences: Emotional Expression and Feelings of Personal Inauthenticity.
16 references·12 citing·44 second hop
Gender Differences: Emotional Expression and Feelings of Personal Inauthenticity. (2004)Gender Differences: Emotional Expression …WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY. (2003)WHEN "THE SHOW MUST GO ON": S…Emotions in the Workplace: Research, Theory, and Practice (2000)Emotions in the Workplace: Re…Emotional regulation in the workplace: A new way to conceptualize emotional labor. (2000)Emotional regulation in the w…The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being (1999)The Consequences of Emotional…On the Dimensional and Hierarchical Structure of Affect (1999)On the Dimensional and Hierar…Sensemaking in Organizations (1996)Sensemaking in OrganizationsThe nature of emotion: Fundamental questions. (1994)The nature of emotion: Fundam…Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. (1994)Fast Food, Fast Talk: Service…Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life. (1994)Fast Food, Fast Talk: Service…The Affective Consequences of Service Work (1993)The Affective Consequences of…Research Agendas in the Sociology of Emotions. (1992)Research Agendas in the Socio…Maintaining Norms about Expressed Emotions: The Case of Bill Collectors (1991)Maintaining Norms about Expre…Personality, affect, and behavior in groups. (1990)Personality, affect, and beha…The Managed Heart (1983)The Managed HeartA circumplex model of affect. (1980)A circumplex model of affect.Employee reactions to job characteristics. (1971)Employee reactions to job cha…A Qualitative Investigation of Service Providers’ Experiences Supporting Raped and Sexually Abused Men (2023)A Qualitative Investigation o…Does Being Authentic Promote Self-actualization at Work? Examining the Links Between Work-Related Resources, Authenticity at Work, and Occupational Self-actualization (2022)Does Being Authentic Promote …Sensemaking and Negative Emotion Sharing: Perceived Listener Reactions as Interpersonal Cues Driving Workplace Outcomes (2020)Sensemaking and Negative Emot…Loosening Categorical Thinking: Extending the Terrain of Theory and Research on Demographic Identities in Organizations (2018)Loosening Categorical Thinkin…“I Can Never Be Too Comfortable”: Race, Gender, and Emotion at the Hospital Bedside (2017)“I Can Never Be Too Comfortab…The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation (2016)The effect of workplace inciv…Is Love All You Need? The Effects of Emotional Culture, Suppression, and Work–Family Conflict on Firefighter Risk-Taking and Health (2015)Is Love All You Need? The Eff…Are We Correcting Correctly? (2015)Are We Correcting Correctly?A meta‐analytic review of the relationship between emotional dissonance and emotional exhaustion (2014)A meta‐analytic review of the…Perceived External Prestige and Employee Outcomes: Mediation Effect of Organizational Identification (2013)Perceived External Prestige a…The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States (2007)The Influence of Angry Custom…Women in Management: An Update on Their Progress and Persistent Challenges (2006)Women in Management: An Updat…The Presentation of Self in Everyday Life. (1956)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Assessing coping strategies: A theoretically based approach. (1989)Emotional Labor and Burnout: Comparing Two Perspectives of “People Work” (2002)The dimensionality and antecedents of emotional labor strategies (2004)Coefficient Alpha and the Internal Structure of Tests (1951)Illusion and well-being: A social psychological perspective on mental health. (1988)Innovation in top management teams. (1996)What Differences Make a Difference? (2005)What's the difference? diversity constructs as separation, variety, or disparity in organizations (2007)Experimental Design: Procedures for the Behavioral Sciences (2013)Work and the Nature of Man. (1967)THE HUMAN SIDE OF ENTERPRISE (1985)What Constitutes a Theoretical Contribution? (1989)Motivation and Personality (1997)Self‐determination theory and work motivation (2005)The Work Design Questionnaire (WDQ): Developing and validating a comprehensive measure for assessing job design and the nature of work. (2006)The Managed Heart: Commercialization of Human Feeling (1984)Antecedent- and response-focused emotion regulation: Divergent consequences for experience, expression, and physiology. (1998)Are All Smiles Created Equal? How Emotional Contagion and Emotional Labor Affect Service Relationships (2006)On the costs and benefits of emotional labor: A meta-analysis of three decades of research. (2011)Emotion Work, Feeling Rules, and Social Structure (1979)In a Different Voice: Psychological Theory and Women's Development. (1983)Research in Organizational Behavior. (1986)Is “service with a smile” enough? Authenticity of positive displays during service encounters (2004)The customer is not always right: customer aggression and emotion regulation of service employees (2004)The Sociology of Emotional Labor (2009)The Principles of Psychology (1891)Hedges: A Study in Meaning Criteria and the Logic of Fuzzy Concepts (1975)The robust beauty of improper linear models in decision making. (1979)Development and validation of brief measures of positive and negative affect: The PANAS scales. (1988)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)Measuring emotion: The self-assessment manikin and the semantic differential (1994)The Contours of Positive Human Health (1998)A model of dual attitudes. (2000)Healthy and Unhealthy Emotion Regulation: Personality Processes, Individual Differences, and Life Span Development (2004)Social Capital, Intellectual Capital, and the Organizational Advantage (1998)Deliberate Learning and the Evolution of Dynamic Capabilities (2002)Organizing and the Process of Sensemaking (2005)The Dimensions, Antecedents, and Consequences of Emotional Labor (1996)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Work/Family Border Theory: A New Theory of Work/Family Balance (2000)Work Organization, Technology, and Performance in Customer Service and Sales (1999)Women's Jobs, Men's Jobs: Sex Segregation and Emotional Labor (2004)
this work references cited by second hop

References

  • 1980A circumplex model of affect.16,320 cited
  • 1996Sensemaking in Organizations15,614 cited
  • 2000Emotional regulation in the workplace: A new way to conceptualize emotional labor.3,497 cited
  • 1994The nature of emotion: Fundamental questions.2,827 cited
  • 1971Employee reactions to job characteristics.2,442 cited
  • 2003WHEN "THE SHOW MUST GO ON": SURFACE ACTING AND DEEP ACTING AS DETERMINANTS OF EMOTIONAL EXHAUSTION AND PEER-RATED SERVICE DELIVERY.2,283 cited
  • 1983The Managed Heart2,165 cited
  • 1990Personality, affect, and behavior in groups.1,372 cited
  • 1993The Affective Consequences of Service Work989 cited
  • 1994Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.873 cited
  • 1999On the Dimensional and Hierarchical Structure of Affect801 cited
  • 1994Fast Food, Fast Talk: Service Work and the Routinization of Everyday Life.758 cited
  • 2000Emotions in the Workplace: Research, Theory, and Practice689 cited
  • 1991Maintaining Norms about Expressed Emotions: The Case of Bill Collectors682 cited
  • 1992Research Agendas in the Sociology of Emotions.667 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

1999
The Consequences of Emotional Labor: Effects on Work Stress, Job Satisfaction, and Well-Being
581 cited

Cited by

  • 2016The effect of workplace incivility on service employee creativity: the mediating role of emotional exhaustion and intrinsic motivation192 cited
  • 2007The Influence of Angry Customer Outbursts on Service Providers' Facial Displays and Affective States176 cited
  • 2015Is Love All You Need? The Effects of Emotional Culture, Suppression, and Work–Family Conflict on Firefighter Risk-Taking and Health159 cited
  • 2014A meta‐analytic review of the relationship between emotional dissonance and emotional exhaustion141 cited
  • 2017“I Can Never Be Too Comfortable”: Race, Gender, and Emotion at the Hospital Bedside134 cited
  • 2013Perceived External Prestige and Employee Outcomes: Mediation Effect of Organizational Identification49 cited
  • 2022Does Being Authentic Promote Self-actualization at Work? Examining the Links Between Work-Related Resources, Authenticity at Work, and Occupational Self-actualization34 cited
  • 2020Sensemaking and Negative Emotion Sharing: Perceived Listener Reactions as Interpersonal Cues Driving Workplace Outcomes31 cited
  • 2018Loosening Categorical Thinking: Extending the Terrain of Theory and Research on Demographic Identities in Organizations29 cited
  • 2006Women in Management: An Update on Their Progress and Persistent Challenges25 cited
  • 2023A Qualitative Investigation of Service Providers’ Experiences Supporting Raped and Sexually Abused Men23 cited
  • 2015Are We Correcting Correctly?15 cited