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Quality management and organizational context in selected service industries of China

16 references·16 citing·37 second hopsampled

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References

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1983The Iron Caged Revisited : Institutional Isomorphism and Collective Rationality in Organizational Fields9,047 cited
1982Out of the Crisis7,278 cited
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2014An Easy Guide to Factor Analysis3,310 cited
1995Total quality management as competitive advantage: A review and empirical study2,640 cited
1994An easy guide to factor analysis1,938 cited
1999The relationship between total quality management practices and operational performance1,532 cited
1994

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Alternative scales for measuring service quality: A comparative assessment based on psychometric and diagnostic criteria

1,492 cited

1996Organizational Complexity and Innovation: Developing and Testing Multiple Contingency Models1,466 cited

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