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Rencontre de service et rôle de la distance sociospatiale : le cas des restaurants
16 references·0 citing·35 second hop
Rencontre de service et rôle de la distance sociospatiale : le cas des restaurants (2015)Rencontre de service et rôle de la distan…Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation (2012)Understanding the Influence o…New or repeat customers: How does physical environment influence their restaurant experience? (2011)New or repeat customers: How …The role of store environmental stimulation and social factors on impulse purchasing (2008)The role of store environment…Keeping One's Distance (2008)Keeping One's DistanceThe Influence of a Mere Social Presence in a Retail Context (2005)The Influence of a Mere Socia…Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship? (2000)Perceived Retail Crowding and…The impact of other customers on service experiences: A critical incident examination of “getting along” (1997)The impact of other customers…Services Marketing: Integrating Customer Focus Across the Firm (1996)Services Marketing: Integrati…Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions (1996)Employee performance cues in …Advances in Services Marketing and Management (1995)Advances in Services Marketin…Store atmosphere and purchasing behavior (1994)Store atmosphere and purchasi…Servicescapes: The Impact of Physical Surroundings on Customers and Employees (1992)Servicescapes: The Impact of …Compatibility Management: Customer‐to‐Customer Relationships in Service Environments (1989)Compatibility Management: Cus…Handbook of environmental psychology (1987)Handbook of environmental psy…The Midas Touch (1984)The Midas TouchAn approach to environmental psychology (1974)An approach to environmental …A circumplex model of affect. (1980)The Framing of Decisions and the Psychology of Choice (1981)Empirical testing of a model of online store atmospherics and shopper responses (2003)Relationships and impacts of service quality, perceived value, customer satisfaction, and image: an empirical study (2008)Marketing through Instagram influencers: the impact of number of followers and product divergence on brand attitude (2017)Affect Grid: A single-item scale of pleasure and arousal. (1989)Compulsive Buying: A Phenomenological Exploration (1989)Impulse buying: Modeling its precursors (1998)Atmospheric Effects on Shopping Behavior (2000)The Influence of Multiple Store Environment Cues on Perceived Merchandise Value and Patronage Intentions (2002)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)Measuring Service Quality: A Reexamination and Extension (1992)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Value co-creation: concept and measurement (2014)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Customer Engagement (2011)Advances in Consumer Research (2025)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)The concept of perceived value: a systematic review of the research (2007)Impression management: A literature review and two-component model. (1990)The need to belong: Desire for interpersonal attachments as a fundamental human motivation. (1995)To Be or Not Be? The Influence of Dissociative Reference Groups on Consumer Preferences (2006)Social Exclusion Causes People to Spend and Consume Strategically in the Service of Affiliation (2010)Beyond the “Like” Button: The Impact of Mere Virtual Presence on Brand Evaluations and Purchase Intentions in Social Media Settings (2012)Evolving to a New Dominant Logic for Marketing (2003)Service logic revisited: who creates value? And who co‐creates? (2008)Understanding Customer Experience Throughout the Customer Journey (2016)Handbook of Positive Psychology (2001)Core affect and the psychological construction of emotion. (2003)The Behavioral Consequences of Service Quality (1996)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)
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References

  • 1992Servicescapes: The Impact of Physical Surroundings on Customers and Employees7,502 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1996Services Marketing: Integrating Customer Focus Across the Firm3,063 cited
  • 1987Handbook of environmental psychology2,991 cited
  • 1994Store atmosphere and purchasing behavior1,664 cited
  • 1997The impact of other customers on service experiences: A critical incident examination of “getting along”766 cited
  • 2005The Influence of a Mere Social Presence in a Retail Context563 cited
  • 1995Advances in Services Marketing and Management552 cited
  • 1996Employee performance cues in a hotel service environment: Influence on perceived service quality, value, and word-of-mouth intentions543 cited
  • 2000Perceived Retail Crowding and Shopping Satisfaction: What Modifies This Relationship?516 cited
  • 2011New or repeat customers: How does physical environment influence their restaurant experience?481 cited
  • 2008Keeping One's Distance475 cited
  • 1984The Midas Touch473 cited
  • 1989Compatibility Management: Customer‐to‐Customer Relationships in Service Environments435 cited
  • 2012Understanding the Influence of Cues from Other Customers in the Service Experience: A Scale Development and Validation

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396 cited
  • 2008The role of store environmental stimulation and social factors on impulse purchasing380 cited
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