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Suspicion and Perceptions of Price Fairness in Times of Crisis

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References

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1999Perceptions of Price Unfairness: Antecedents and Consequences941 cited
2003Angry Customers don't Come Back, They Get Back: The Experience and Behavioral Implications of Anger and Dissatisfaction in Services897 cited
1970Conceptual and methodological considerations in the study of trust and suspicion522 cited
1990Voice, Exit, and Negative Word-of-Mouth Behaviors: An Investigation Across Three Service Categories

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479 cited

1996Effects of suspicion on attributional thinking and the correspondence bias.424 cited

2007“Says Who?!” how the Source of Price Information and Affect Influence Perceived Price (Un)fairness318 cited

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2012Whether and to What Extent Consumers Demand Fair Pricing Behavior for Its Own Sake22 cited
2021When should retailers increase prices during a crisis? A longitudinal inquiry during the COVID ‐19 pandemic21 cited
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2014Electronic CRM and perceptions of unfairness20 cited
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