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Why and How to Use Customer Opinions: A Quality-of-Life and Customer Satisfaction-Oriented Foundation for Performance-Based Decision-Making
16 references·0 citing·50 second hop
Why and How to Use Customer Opinions: A Quality-of-Life and Customer Satisfaction-Oriented Foundation for Performance-Based Decision-Making (2014)Why and How to Use Customer Opinions: A Q…Advances in Consumer Research (2025)Advances in Consumer ResearchA methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)A methodology for evaluating …Spending Money on Others Promotes Happiness (2008)Spending Money on Others Prom…Passenger perceptions and the ideal urban bus journey experience (2007)Passenger perceptions and the…Subjective well-being: The science of happiness and a proposal for a national index. (2000)Subjective well-being: The sc…What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions (1999)What You Don't Know About Cus…Quality of life: Its definition and measurement (1995)Quality of life: Its definiti…Consumer satisfaction and perceived quality: Complementary or divergent constructs? (1994)Consumer satisfaction and per…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…Cognitive, Affective, and Attribute Bases of the Satisfaction Response (1993)Cognitive, Affective, and Att…Market Orientation: The Construct, Research Propositions, and Managerial Implications (1990)Market Orientation: The Const…Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction (1989)Equity and Disconfirmation Pe…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…Social Indicators Research (1977)Social Indicators ResearchThe Economics of Welfare (1933)The Economics of WelfareThe Structure of Psychological Well-Being. 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References

  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 2025Advances in Consumer Research13,264 cited
  • 1990Market Orientation: The Construct, Research Propositions, and Managerial Implications7,320 cited
  • 2000Subjective well-being: The science of happiness and a proposal for a national index.7,117 cited
  • 1933The Economics of Welfare5,138 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1993Cognitive, Affective, and Attribute Bases of the Satisfaction Response3,249 cited
  • 1995Quality of life: Its definition and measurement1,778 cited
  • 2008Spending Money on Others Promotes Happiness1,649 cited
  • 1989Equity and Disconfirmation Perceptions as Influences on Merchant and Product Satisfaction930 cited
  • 1994Consumer satisfaction and perceived quality: Complementary or divergent constructs?719 cited
  • 2010A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view429 cited
  • 1977Social Indicators Research398 cited
  • 1999What You Don't Know About Customer-Perceived Quality: The Role of Customer Expectation Distributions

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  • 2007Passenger perceptions and the ideal urban bus journey experience289 cited
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