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Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America
16 references·16 citing·34 second hopsampled
Determinants of Student Loyalty in Higher Education: A Tested Relationship Approach in Latin America (2009)Determinants of Student Loyalty in Higher…Structural equation modeling with AMOS: basic concepts, applications, and programming (2000)Structural equation modeling …Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Chronicle of Higher Education (1998)Chronicle of Higher EducationThe Structure of Commitment in Exchange (1995)The Structure of Commitment i…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Factors Affecting Trust in Market Research Relationships (1993)Factors Affecting Trust in Ma…A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions (1993)A Dynamic Process Model of Se…Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses (1990)Evaluating Service Encounters…A Model of Distributor Firm and Manufacturer Firm Working Partnerships (1990)A Model of Distributor Firm a…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Leaving College: Rethinking the Causes and Cures of Student Attrition (1988)Leaving College: Rethinking t…Leaving College: Rethinking the Causes and Cures of Student Attrition (1987)Leaving College: Rethinking t…Developing Buyer-Seller Relationships (1987)Developing Buyer-Seller Relat…Review of Psychometric theory (2nd ed.). (1979)Review of Psychometric theory…Dropout from Higher Education: A Theoretical Synthesis of Recent Research (1975)Dropout from Higher Education…How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust (2021)How can universities improve …Repurchase intention: the effect of similarity and client knowledge (2020)Repurchase intention: the eff…Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty (2020)Building bridges in higher ed…University Reputation, Brand Attachment and Brand Personality as Antecedents of Student Loyalty: A Study in Higher Education Context (2019)University Reputation, Brand …Higher education service quality, student satisfaction and loyalty (2019)Higher education service qual…Alumni loyalty drivers in higher education (2019)Alumni loyalty drivers in hig…University brand image as competitive advantage: a two-country study (2018)University brand image as com…Trust-Based Quality Culture Conceptual Model for Higher Education Institutions (2018)Trust-Based Quality Culture C…Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education? (2018)Do Quality of Services and In…Sticking with your university: the importance of satisfaction, trust, image, and shared values (2016)Sticking with your university…IMO and internal branding outcomes: an employee perspective in UK HE (2016)IMO and internal branding out…Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities (2016)Effect of student perceived s…Linking Brand Orientation with Service Quality, Satisfaction, and Positive Word-of-Mouth: Evidence from the Higher Education Sector (2014)Linking Brand Orientation wit…An integrated-process model of service quality, institutional brand and behavioural intentions (2014)An integrated-process model o…Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling (2013)Exploring perceived service q…Antecedents and consequences of service quality in a higher education context (2013)Antecedents and consequences …Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? (2004)Customer Engagement Behavior: Theoretical Foundations and Research Directions (2010)Markets and Hierarchies: Analysis and Antitrust Implications. (1976)Determinants of Long-Term Orientation in Buyer-Seller Relationships (1994)An Examination of the Nature of Trust in Buyer-Seller Relationships (1997)Exchange and Power in Social Life (2017)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Framing of Decisions and the Psychology of Choice (1981)Structural equation modeling in practice: A review and recommended two-step approach. (1988)Trust and TAM in Online Shopping: An Integrated Model1 (2003)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)Market Orientation: Antecedents and Consequences (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Comparative fit indexes in structural models. (1990)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Effects of College Transition and Perceptions of the Campus Racial Climate on Latino College Students' Sense of Belonging (1997)Do Psychosocial and Study Skill Factors Predict College Outcomes? A Meta-Analysis. (2004)RESEARCH AND PRACTICE OF STUDENT RETENTION: WHAT NEXT? (2006)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)In Search of Golden Rules: Comment on Hypothesis-Testing Approaches to Setting Cutoff Values for Fit Indexes and Dangers in Overgeneralizing Hu and Bentler's (1999) Findings (2004)Sensitivity of Goodness of Fit Indexes to Lack of Measurement Invariance (2007)Using PLS path modeling in new technology research: updated guidelines (2016)Using Mixed-Methods Sequential Explanatory Design: From Theory to Practice (2005)
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References

  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2000Structural equation modeling with AMOS: basic concepts, applications, and programming17,968 cited
  • 1979Review of Psychometric theory (2nd ed.).11,425 cited
  • 1987Developing Buyer-Seller Relationships9,139 cited
  • 1975Dropout from Higher Education: A Theoretical Synthesis of Recent Research7,883 cited
  • 1988Leaving College: Rethinking the Causes and Cures of Student Attrition7,369 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1990A Model of Distributor Firm and Manufacturer Firm Working Partnerships5,824 cited
  • 1990Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses4,950 cited
  • 1998Chronicle of Higher Education4,261 cited
  • 1993Factors Affecting Trust in Market Research Relationships3,649 cited
  • 1993A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions3,422 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1987Leaving College: Rethinking the Causes and Cures of Student Attrition

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2,743 cited
  • 1995The Structure of Commitment in Exchange2,238 cited
  • Cited by

    • 2020Building bridges in higher education: Student-faculty relationship quality, student engagement, and student loyalty186 cited
    • 2013Antecedents and consequences of service quality in a higher education context174 cited
    • 2016Sticking with your university: the importance of satisfaction, trust, image, and shared values171 cited
    • 2019Higher education service quality, student satisfaction and loyalty164 cited
    • 2018University brand image as competitive advantage: a two-country study152 cited
    • 2016Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities146 cited
    • 2018Trust-Based Quality Culture Conceptual Model for Higher Education Institutions111 cited
    • 2019University Reputation, Brand Attachment and Brand Personality as Antecedents of Student Loyalty: A Study in Higher Education Context107 cited
    • 2013Exploring perceived service quality, perceived value, and repurchase intention in higher education using structural equation modelling107 cited
    • 2014Linking Brand Orientation with Service Quality, Satisfaction, and Positive Word-of-Mouth: Evidence from the Higher Education Sector97 cited
    • 2014An integrated-process model of service quality, institutional brand and behavioural intentions96 cited
    • 2021How can universities improve student loyalty? The roles of university social responsibility, service quality, and “customer” satisfaction and trust90 cited
    • 2019Alumni loyalty drivers in higher education78 cited
    • 2018Do Quality of Services and Institutional Image Impact Students’ Satisfaction and Loyalty in Higher Education?77 cited
    • 2016IMO and internal branding outcomes: an employee perspective in UK HE74 cited
    • 2020Repurchase intention: the effect of similarity and client knowledge71 cited