SZodixStudyAcademic Library
ShelvesOpen access
Study · an open academic library·Metadata from OpenAlex (CC0)·Shelves·OpenAlex metadata, de-duplicated
Determining a public transport satisfaction index from user surveys
14 references·16 citing·44 second hop
Determining a public transport satisfaction index from user surveys (2012)Determining a public transport satisfacti…Perceived Satisfaction with Public Transport Service in Nine European Cities (2012)Perceived Satisfaction with P…Modelling user perception of bus transit quality (2010)Modelling user perception of …A New Customer Satisfaction Index for Evaluating Transit Service Quality (2009)A New Customer Satisfaction I…Public transit user satisfaction: Variability and policy implications (2008)Public transit user satisfact…Service Quality Attributes Affecting Customer Satisfaction for Bus Transit (2007)Service Quality Attributes Af…Segmenting Preferences and Habits of Transit Users and Non-Users (2007)Segmenting Preferences and Ha…Passenger perceptions and the ideal urban bus journey experience (2007)Passenger perceptions and the…The role of affect in UK commuters' travel mode choices: An interpretative phenomenological analysis (2006)The role of affect in UK comm…Measuring accessibility and utilization of public spaces in Famagusta (2004)Measuring accessibility and u…Transit capacity and quality of service manual (2003)Transit capacity and quality …Frequency of negative critical incidents and satisfaction with public transport services. II (2001)Frequency of negative critica…Frequency of negative critical incidents and satisfaction with public transport services. I (2001)Frequency of negative critica…(Dis)satisfaction with public services: the case of public transportation (1995)(Dis)satisfaction with public…Spatial Interaction and the Statistical Analysis of Lattice Systems (1974)Spatial Interaction and the S…Transportation satisfaction of disabled passengers: Evidence from a developing country (2021)Transportation satisfaction o…Influence mechanism of the corporate image on passenger satisfaction with public transport in China (2020)Influence mechanism of the co…Route effect on the perception of public transport services quality (2017)Route effect on the perceptio…Modelling perceived quality for urban public transport systems using weighted variables and random parameters (2017)Modelling perceived quality f…The influence of bus service satisfaction on university students' mode choice (2016)The influence of bus service …The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model (2016)The effects of service qualit…In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data (2016)In Pursuit of the Happy Trans…Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling (2016)Customer satisfaction with bu…Assessment of the taxi service in Doha (2016)Assessment of the taxi servic…Evolution of Satisfaction with Public Transport and Its Determinants in Sweden (2015)Evolution of Satisfaction wit…Analysis of transit quality of service through segmentation and classification tree techniques (2015)Analysis of transit quality o…Satisfaction with travel, goal achievement, and voluntary behavioral change (2014)Satisfaction with travel, goa…Measuring Public Transport Satisfaction from User Surveys (2014)Measuring Public Transport Sa…Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan (2014)Effects of service quality an…Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception (2014)Determination of level-of-ser…A Methodology for Modeling and Identifying Users Satisfaction Issues in Public Transport Systems Based on Users Surveys (2012)A Methodology for Modeling an…The Application of Electronic Computers to Factor Analysis (1960)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Measuring Service Quality: A Reexamination and Extension (1992)Psychometric analysis of the satisfaction with travel scale (2012)Identifying public preferences using multi-criteria decision making for assessing the shift of urban commuters from private to public transport: A case study of Delhi (2014)Passenger comfort and trust on first-time use of a shared autonomous shuttle vehicle (2020)Service quality––developing a service quality index in the provision of commercial bus contracts (2003)Drivers of customer satisfaction with public transport services (2015)Enjoying loyalty: The relationship between service quality, customer satisfaction, and behavioral intentions in public transit (2016)Evaluating passenger satisfaction index based on PLS-SEM model: Evidence from Chinese public transport service (2018)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)The Constitution of Society. Outline of the Theory of Structuration (1984)The theory of planned behavior (1991)I was like a wild wild person: Understanding feelings of anger using interpretative phenomenological analysis (2006)Commuting and well-being (2009)Are we there yet? Trip duration and mood during travel (2015)A National Customer Satisfaction Barometer: The Swedish Experience (1992)The American Customer Satisfaction Index: Nature, Purpose, and Findings (1996)Valuing Transit Service Quality Improvements (2008)A hybrid approach based on SERVQUAL and fuzzy TOPSIS for evaluating transportation service quality (2011)A circumplex model of affect. (1980)Core affect and the psychological construction of emotion. (2003)Incentives, Morality, Or Habit? Predicting Students’ Car Use for University Routes With the Models of Ajzen, Schwartz, and Triandis (2003)Passing Propinquities in the Multicultural City: The Everyday Encounters of Bus Passengering (2011)Customer perceptions of quality of service in public transport: Evidence for bus transit in Scotland (2016)Structural Equations with Latent Variables (1989)Structural Equations with Latent Variables. (1991)A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view (2010)Perceived service quality in bus transit service: A structural equation approach (2013)Quality of Service in Public Transport Based on Customer Satisfaction Surveys: A Review and Assessment of Methodological Approaches (2014)A technique for measurement of attitudes (1932)Discrete Choice Analysis (1985)Statistical and Econometric Methods for Transportation Data Analysis (2003)What influences satisfaction and loyalty in public transport? A review of the literature (2017)Prospect Theory: An Analysis of Decision under Risk (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)Prospect theory: An analysis of decision under risk (1988)e-Learning continuance intention: Moderating effects of user e-learning experience (2010)Fresh perspectives on customer experience (2015)Model-Based Geostatistics (1998)Methods to account for spatial autocorrelation in the analysis of species distributional data: a review (2007)An Explicit Link between Gaussian Fields and Gaussian Markov Random Fields: The Stochastic Partial Differential Equation Approach (2011)Behavioral intentions of public transit passengers—The roles of service quality, perceived value, satisfaction and involvement (2010)Crowding in public transport systems: Effects on users, operation and implications for the estimation of demand (2013)
this work references cited by second hop

References

  • 1974Spatial Interaction and the Statistical Analysis of Lattice Systems6,140 cited
  • 2003Transit capacity and quality of service manual707 cited
  • 2007Service Quality Attributes Affecting Customer Satisfaction for Bus Transit608 cited
  • 2008Public transit user satisfaction: Variability and policy implications528 cited
  • 2010Modelling user perception of bus transit quality340 cited
  • 2007Passenger perceptions and the ideal urban bus journey experience289 cited
  • 2009A New Customer Satisfaction Index for Evaluating Transit Service Quality269 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. I256 cited
  • 2012Perceived Satisfaction with Public Transport Service in Nine European Cities237 cited
  • 2006The role of affect in UK commuters' travel mode choices: An interpretative phenomenological analysis195 cited
  • 1995(Dis)satisfaction with public services: the case of public transportation190 cited
  • 2007Segmenting Preferences and Habits of Transit Users and Non-Users184 cited
  • 2004Measuring accessibility and utilization of public spaces in Famagusta179 cited
  • 2001Frequency of negative critical incidents and satisfaction with public transport services. II105 cited

Cited by

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2014Effects of service quality and customer satisfaction on customer loyalty in high-speed rail services in Taiwan184 cited
  • 2016The effects of service quality, image, and customer satisfaction on customer complaints and loyalty in high-speed rail service in Turkey: a proposal of the structural equation model113 cited
  • 2012A Methodology for Modeling and Identifying Users Satisfaction Issues in Public Transport Systems Based on Users Surveys77 cited
  • 2020Influence mechanism of the corporate image on passenger satisfaction with public transport in China67 cited
  • 2014Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception65 cited
  • 2021Transportation satisfaction of disabled passengers: Evidence from a developing country64 cited
  • 2015Analysis of transit quality of service through segmentation and classification tree techniques60 cited
  • 2016The influence of bus service satisfaction on university students' mode choice57 cited
  • 2017Route effect on the perception of public transport services quality55 cited
  • 2016Assessment of the taxi service in Doha53 cited
  • 2014Measuring Public Transport Satisfaction from User Surveys52 cited
  • 2016Customer satisfaction with bus rapid transit: a study of New York City select bus service applying structural equation modeling52 cited
  • 2016In Pursuit of the Happy Transit Rider: Dissecting Satisfaction Using Daily Surveys and Tracking Data50 cited
  • 2017Modelling perceived quality for urban public transport systems using weighted variables and random parameters46 cited
  • 2015Evolution of Satisfaction with Public Transport and Its Determinants in Sweden42 cited
  • 2014Satisfaction with travel, goal achievement, and voluntary behavioral change41 cited