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Development of a customer satisfaction evaluation model for construction project management

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References

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2011Deploying effective service strategy in the operations stage of high-speed rail88 cited

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2012Contractors' perception of the use of costs of quality system in Malaysian building construction projects65 cited

2018The construction client satisfaction model: a PLS-SEM approach58 cited

2015Major project managers' internal and external stakeholder relationships: The development and validation of measurement scales56 cited

2015Investigating the Impact of Project Definition Clarity on Project Performance: Structural Equation Modeling Study50 cited

2013Critical Criteria on Client and Customer Satisfaction for the Issue of Performance Measurement50 cited

2014A Review of Risk Management in Construction: Opportunities for Improvement47 cited

2015PERFORMANCE OBJECTIVE-BASED DYNAMIC ADJUSTMENT MODEL TO BALANCE THE STAKEHOLDERS’ SATISFACTION IN PPP PROJECTS45 cited

2022Roadmap for the implementation of total quality management (TQM) in ISO 9001-certified construction companies: Evidence from Turkey43 cited

2019Examining Influence of Construction Projects’ Quality Factors on Client Satisfaction Using Partial Least Squares Structural Equation Modeling43 cited

2016The impact of product superiority on customer satisfaction in project management41 cited

2013Importance of Sustainability-Related Cost Components in Highway Infrastructure: Perspective of Stakeholders in Australia35 cited

2008A Customer Profiling Methodology for Churn Prediction18 cited