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Importance‐performance analysis with benefit segmentation of spa goers

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References

1977Importance-Performance Analysis4,319 cited
1968Benefit Segmentation: A Decision-Oriented Research Tool893 cited
2001Revisiting importance–performance analysis772 cited
2003Application of importance-performance model in tour guides’ performance: evidence from mainland Chinese outbound visitors in Hong Kong475 cited
2003Importance-performance analysis revisited: the role of the factor structure of customer satisfaction444 cited

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2020Optimizing service offerings using asymmetric impact-sentiment-performance analysis49 cited
2013Measuring food and beverage service quality in spa hotels47 cited
2013Value Co-creation with Customer through Recursive Approach Based on Japanese Omotenashi Service

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