Effective maintenance communication in superior‐subordinate relationships

Abstract

This study explored (a) how frequently subordinates utilized communication strategies to maintain work relationships with their superiors in escalating, deteriorating, and routine situations; (b) how perceptions of effectiveness in relationship maintenance affected the use of such strategies; and (c) how relational attributes (i.e., quality of leader‐member exchange, relationship length, and gender) influenced ways in which subordinates in varying degrees of perceived effectiveness enacted such strategies. Findings suggest significant variations in the use of maintenance communication strategies in all situations. Moreover, perceptions of effectiveness in relationship maintenance were strongly associated with strategy use. Relational attributes did not affect the use of maintenance communication strategies regardless of the extent to which the respondents perceived their effectiveness in relationship maintenance.

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