Article2007

Measuring the ROI of a coaching intervention, Part 2

26 citations0/0 files storedPerformance Improvement Journal

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Coaching Methods and Impact Accounting and Organizational Management Human Resource Development and Performance Evaluation

Abstract

This article, the second of a two-part series, describes a case study application of the ROI Methodology™. In this case, a structured coaching program was implemented as part of a comprehensive performance improvement solution designed to improve efficiency, customer satisfaction, and revenue growth for Nations Hotel Corporation. This case study provides critical insights into how a project was systemically designed, delivered, and measured to create performance value, including a return on investment.

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