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Citizen Satisfaction: A Multicriteria Satisfaction Analysis

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References

1996An empirical examination of a model of perceived service quality and satisfaction1,220 cited
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2001Customer satisfaction measurement in the private bank sector250 cited
2009Visitors' satisfaction, perceptions and gap analysis: The case of Dadia–Lefkimi–Souflion National Park167 cited
2003A survey of customer satisfaction barometers: Some results from the transportation-communications sector152 cited
2006The assessment of user-perceived web quality: Application of a satisfaction benchmarking approach120 cited
1998Measuring Customer Satisfaction Using a Collective Preference Disaggregation Model110 cited

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2019Practical application of MSQ and MUSA methodology in determining critical job satisfaction factors of seasonal employees in summer destination luxury resorts30 cited

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