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What makes Internet users visit cyber stores again? key design factors for customer loyalty

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References

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1998Relationship marketing effectiveness: The role of involvement

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225 cited

Cited by

2007The impact of participation in virtual brand communities on consumer trust and loyalty349 cited
2012Credibility of online reviews and initial trust217 cited
2003The role of trust in information science and technology204 cited
2012Critical review of the e-loyalty literature: a purchase-centred framework104 cited
2013E-Loyalty is not all about Trust, Price also Matters:Extending expectation-confirmation theory in bookselling websites102 cited
2010Relationship Between Customer Satisfaction and Loyalty on the Internet90 cited
2019Online customer experience in e-retailing: implications for web entrepreneurship70 cited
2017Brains or Beauty63 cited
2022Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation62 cited
2007What keeps online customers repurchasing through the internet?58 cited
2004Building Online Trust through Socially Rich Web Interfaces.56 cited
2008Reading newspapers on the Internet: the influence of web sites' attributes48 cited
2014Online loyalty and its interaction with switching barriers45 cited
2021The Rise of the Virtual Reality (VR) Marketplace: Exploring the Antecedents and Consequences of Consumer Attitudes toward V-Commerce44 cited
2014PENGARUH KEPERCAYAAN DAN KENYAMANAN TERHADAP KEPUTUSAN PEMBELIAN ONLINE (Studi Pada Pelanggan Website Ride Inc)44 cited
2008Information quality, online community and trust: a study of antecedents to shoppers' website loyalty43 cited