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Online customer experience in e-retailing: implications for web entrepreneurship · Study

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ArticleOnline customer experience in e-retailing: implications for web entrepreneurship

Angela‐Eliza Micu2019

Article2019

Online customer experience in e-retailing: implications for web entrepreneurship

Angela‐Eliza Micu · Olfa Bouzaâbia · Rym Bouzaabia · Adrian Micu · Alexandru Căpățînă

70 citations·0/0 files stored·International Entrepreneurship and Management Journal

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Customer Service Quality and Loyalty Digital Marketing and Social Media Consumer Retail Behavior Studies

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References

1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error 1994The Commitment-Trust Theory of Relationship Marketing 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun 1999Whence Consumer Loyalty?1974An approach to environmental psychology 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value 1992A National Customer Satisfaction Barometer: The Swedish Experience

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2022Electronic Retailing: Mapping the past for informing the future 2022Understanding the formation mechanism of consumers’ behavioral intention on Double 11 shopping carnival: Integrating S-O-R and ELM theories 2024The evolution of intellectual property rights in metaverse based Industry 4.0 paradigms 2024Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market 2025The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store

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Details

Year2019

Typearticle

Published2019-01-18

VenueInternational Entrepreneurship and Management Journal

ISSN-L1554-7191

Languageen

Citations70

Files0 public / 0

ShelfCustomer Service Quality and Loyalty

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doi10.1007/s11365-019-00564-x

openalex_workW2911137293

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2023Sustainable entrepreneurship in equine services

2021Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research

2024How Can Mobile Social Media Sustain Consumers? Assessing the Dynamic Influences of Differentiated Perceived Interactivity on Attitudes, Belongingness, and Stickiness