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Online customer experience in e-retailing: implications for web entrepreneurship
16 references·16 citing·39 second hopsampled
Online customer experience in e-retailing: implications for web entrepreneurship (2019)Online customer experience in e-retailing…Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)Customer perceived value, sat…E‐satisfaction and e‐loyalty: A contingency framework (2003)E‐satisfaction and e‐loyalty:…A Trust Model for Consumer Internet Shopping (2001)A Trust Model for Consumer In…Measuring the Customer Experience in Online Environments: A Structural Modeling Approach (2000)Measuring the Customer Experi…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Work and/or Fun: Measuring He…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Customer Satisfaction, Market Share, and Profitability: Findings from Sweden (1994)Customer Satisfaction, Market…Customer Satisfaction, Market Share, and Profitability: Findings From Sweden (1994)Customer Satisfaction, Market…The Antecedents and Consequences of Customer Satisfaction for Firms (1993)The Antecedents and Consequen…A National Customer Satisfaction Barometer: The Swedish Experience (1992)A National Customer Satisfact…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)Evaluating Structural Equatio…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)A Cognitive Model of the Ante…An approach to environmental psychology (1974)An approach to environmental …The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store (2025)The impact of online customer…The impact of online and offline experiences on the repurchase intention and word of mouth of women’s fashion products with the intermediate trust factor (2024)The impact of online and offl…The evolution of intellectual property rights in metaverse based Industry 4.0 paradigms (2024)The evolution of intellectual…How Can Mobile Social Media Sustain Consumers? Assessing the Dynamic Influences of Differentiated Perceived Interactivity on Attitudes, Belongingness, and Stickiness (2024)How Can Mobile Social Media S…Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market (2024)Beyond the first bite: unders…Sustainable entrepreneurship in equine services (2023)Sustainable entrepreneurship …Gravitating exogenous shocks to the next normal through entrepreneurial coopetive interactions: A PLS-SEM and fsQCA approach (2023)Gravitating exogenous shocks …Understanding the formation mechanism of consumers’ behavioral intention on Double 11 shopping carnival: Integrating S-O-R and ELM theories (2022)Understanding the formation m…THE MEDIATING ROLE OF PERCEIVED VALUE BETWEEN PRODUCT DESCRIPTION AND REPURCHASE INTENTION (2022)THE MEDIATING ROLE OF PERCEIV…Measuring the Impact of Online Reviews on Consumer Purchase Decisions – a Scale Development Study (2022)Measuring the Impact of Onlin…Electronic Retailing: Mapping the past for informing the future (2022)Electronic Retailing: Mapping…“Say a Little but Say It Well”: Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being (2022)“Say a Little but Say It Well…Investigation to determine elements influencing customer's satisfaction in the B2C electronic retailing marketplaces (2021)Investigation to determine el…Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research (2021)Dimensions of Retail Customer…The effects of the online customer experience on customer loyalty in e-retailers (2020)The effects of the online cus…Antecedents of M-Commerce User Experience from a Millennials Perspective in a South African Fashion Retail Context (2020)Antecedents of M-Commerce Use…Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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References

  • 1981Evaluating Structural Equation Models with Unobservable Variables and Measurement Error108,884 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1980A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions14,475 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 1974An approach to environmental psychology7,295 cited
  • 1994Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value6,019 cited
  • 1992A National Customer Satisfaction Barometer: The Swedish Experience5,637 cited
  • 1999Whence Consumer Loyalty?4,891 cited
  • 1993The Antecedents and Consequences of Customer Satisfaction for Firms4,607 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings From Sweden4,531 cited
  • 2000Measuring the Customer Experience in Online Environments: A Structural Modeling Approach3,196 cited
  • 2003E‐satisfaction and e‐loyalty: A contingency framework2,306 cited
  • 1994Customer Satisfaction, Market Share, and Profitability: Findings from Sweden2,306 cited
  • 2004Customer perceived value, satisfaction, and loyalty: The role of switching costs

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2,039 cited
  • 2001A Trust Model for Consumer Internet Shopping2,011 cited
  • Cited by

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    • 2022Electronic Retailing: Mapping the past for informing the future21 cited
    • 2022Understanding the formation mechanism of consumers’ behavioral intention on Double 11 shopping carnival: Integrating S-O-R and ELM theories17 cited
    • 2024Beyond the first bite: understanding how online experience shapes user loyalty in the mobile food app market15 cited
    • 2024The evolution of intellectual property rights in metaverse based Industry 4.0 paradigms15 cited
    • 2025The impact of online customer service and store features on consumer experience and willingness to revisit their preferred online store14 cited
    • 2023Sustainable entrepreneurship in equine services12 cited
    • 2021Dimensions of Retail Customer Experience and Its Outcomes: A Literature Review and Directions for Future Research12 cited
    • 2024The impact of online and offline experiences on the repurchase intention and word of mouth of women’s fashion products with the intermediate trust factor11 cited
    • 2022“Say a Little but Say It Well”: Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being10 cited
    • 2024How Can Mobile Social Media Sustain Consumers? Assessing the Dynamic Influences of Differentiated Perceived Interactivity on Attitudes, Belongingness, and Stickiness8 cited
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    • 2020Antecedents of M-Commerce User Experience from a Millennials Perspective in a South African Fashion Retail Context6 cited