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A model for measuring customer satisfaction within an academic center of excellence
10 references·4 citing·39 second hop
A model for measuring customer satisfaction within an academic center of excellence (2001)A model for measuring customer satisfacti…Improving the measurement of customer satisfaction: a test of three methods to reduce halo (2001)Improving the measurement of …TQM impact on quality conformance and customer satisfaction: A causal model (1998)TQM impact on quality conform…Basics of qualitative research : techniques and procedures for developing grounded theory (1998)Basics of qualitative researc…Total Quality Management (1997)Total Quality ManagementHow to measure customer service effectively (1996)How to measure customer servi…Basics of Qualitative Research (1992)Basics of Qualitative ResearchThe deming management method (1990)The deming management methodHandling Nonresponse Issues (1983)Handling Nonresponse IssuesOut of the Crisis (1982)Out of the CrisisDetermining Sample Size for Research Activities (1970)Determining Sample Size for R…Factors influencing customer satisfaction with the success factors identified in the insurance industry (2013)Factors influencing customer …Critical factors of service quality in a graduate school of Malaysia (2013)Critical factors of service q…The Impact of Perceived Service Quality on MBA Student Satisfaction and Recommendations: Do Expectations Matter? (2009)The Impact of Perceived Servi…Customer Satisfaction Service Quality in Online Purchasing in Iran (2006)Customer Satisfaction Service…Researching Lived Experience: Human Science for an Action Sensitive Pedagogy (1990)Narrative Inquiry: Experience and Story in Qualitative Research (1999)Using thematic analysis in psychology (2006)Document Analysis as a Qualitative Research Method (2009)Seeking Qualitative Rigor in Inductive Research (2012)A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)An Investigation into the Determinants of Customer Satisfaction (1982)Measuring the potential success of information system implementation (2007)Satisfaction: a behavioral perspective on the consumer (2010)The halo effect: A longitudinal approach (2020)Coefficient Alpha and the Internal Structure of Tests (1951)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)Total quality management as competitive advantage: A review and empirical study (1995)Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms (2010)Relationship between quality management practices and innovation (2012)Using the UTAUT model to understand students’ usage of e-learning systems in developing countries (2021)Measuring Service Quality: A Reexamination and Extension (1992)Reassessment of Expectations as a Comparison Standard in Measuring Service Quality: Implications for Further Research (1994)SERVPERF versus SERVQUAL: Reconciling Performance-Based and Perceptions-Minus-Expectations Measurement of Service Quality (1994)Assessing lodging service down under: a case of Hamilton, New Zealand (2007)Competitive paradigms on strategic change: mapping the field and further research development (2006)Canonical correlation analysis between people criterion and people results criterion in EFQM model (2012)International Trade Forum (2016)Implementasi FMEA dalam Menganalisis Risiko Kegagalan Proses Produksi Berdasarkan RPN (2021)Beyond Accuracy: What Data Quality Means to Data Consumers (1996)Whence Consumer Loyalty? (1999)Role congruity theory of prejudice toward female leaders. (2002)Toward a General Theory of Competitive Rationality (1992)A THEORY OF QUALITY MANAGEMENT UNDERLYING THE DEMING MANAGEMENT METHOD (1994)Learning in and about complex systems (1994)The impact of culture and governance on corporate social reporting (2005)The influence of eWOM in social media on consumers’ purchase intentions: An extended approach to information adoption (2016)Sample Size for Survey Research: Review and Recommendations (2020)Handling Nonresponse In Social Research (2001)Pro-environmental behaviours and park visitors: The effect of place attachment (2010)Understanding the impact of social media usage among organizations (2017)Strategies for Theorizing from Process Data (1999)A General Inductive Approach for Analyzing Qualitative Evaluation Data (2006)Theory Construction in Qualitative Research (2012)
this work references cited by second hop

References

  • 1998Basics of qualitative research : techniques and procedures for developing grounded theory38,630 cited
  • 1970Determining Sample Size for Research Activities22,093 cited
  • 1992Basics of Qualitative Research17,850 cited
  • 1982Out of the Crisis7,297 cited
  • 1990The deming management method1,052 cited
  • 1983Handling Nonresponse Issues628 cited
  • 1998TQM impact on quality conformance and customer satisfaction: A causal model623 cited
  • 2001Improving the measurement of customer satisfaction: a test of three methods to reduce halo45 cited
  • 1996How to measure customer service effectively28 cited
  • 1997Total Quality Management26 cited

Cited by

  • 2013Critical factors of service quality in a graduate school of Malaysia21 cited
  • 2009The Impact of Perceived Service Quality on MBA Student Satisfaction and Recommendations: Do Expectations Matter?19 cited
  • 2006Customer Satisfaction Service Quality in Online Purchasing in Iran19 cited
  • 2013Factors influencing customer satisfaction with the success factors identified in the insurance industry17 cited

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