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A cross-category examination of consumer price awareness in financial and non-financial services
16 references·9 citing·47 second hop
A cross-category examination of consumer price awareness in financial and non-financial services (2005)A cross-category examination of consumer …Financial Services Marketing (2013)Financial Services MarketingSatisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Contact management and customer loyalty (2003)Contact management and custom…Consumer expectations of online information provided by bank websites (2002)Consumer expectations of onli…The Impact of Research Design on Consumer Price Recall Accuracy: An Integrative Review (2001)The Impact of Research Design…Macro-Economic Determinants of Consumer Price Knowledge: A Meta-Analysis of Four Decades of Research (2001)Macro-Economic Determinants o…Consumer perceived value: The development of a multiple item scale (2001)Consumer perceived value: The…Remembering versus Knowing: Issues in Buyers' Processing of Price Information (1999)Remembering versus Knowing: I…A Scale for Measuring Attitude toward Private Label Products and an Examination of its Psychological and Behavioral Correlates (1998)A Scale for Measuring Attitud…Customer Switching Behavior in Service Industries: An Exploratory Study (1995)Customer Switching Behavior i…Consumer Perceptions of Promotional Activity (1991)Consumer Perceptions of Promo…The Price Knowledge and Search of Supermarket Shoppers (1990)The Price Knowledge and Searc…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…A Reference Price Model of Brand Choice for Frequently Purchased Products (1986)A Reference Price Model of Br…On the Price Consciousness of Consumers (1961)On the Price Consciousness of…Some Consequences of the Habit of Judging Quality by Price (1944)Some Consequences of the Habi…Determinants of knowledge of personal loans' total costs: How price consciousness, financial literacy, purchase recency and frequency work together (2018)Determinants of knowledge of …The moderating effects of financial broad‐scope trust on consumer knowledge, cognitive effort, and financial healthiness (2016)The moderating effects of fin…Optimal introductory pricing for new financial services (2016)Optimal introductory pricing …The role of trust in financial customer–seller relationships before and after the financial crisis (2014)The role of trust in financia…The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships (2012)The Moderating Influence of B…Customer intention to adopt a fee‐based advisory model (2012)Customer intention to adopt a…Determinants of in-store price knowledge for packaged products: An empirical study in a Chilean hypermarket (2011)Determinants of in-store pric…Business-to-business brand management: Theory, research and executive case study exercises (2009)Business-to-business brand ma…Consumer use of the price‐quality cue in financial services (2008)Consumer use of the price‐qua…Strategic Management and Marketing in the Service Sector (1984)A Conceptual Model of Service Quality and Its Implications for Future Research (1985)The Behavioral Consequences of Service Quality (1996)Evolving to a New Dominant Logic for Marketing (2003)A History of Experimental Psychology (1930)Pricing: Making Profitable Decisions (1980)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Effect of Brand Class, Brand Awareness, and Price on Customer Value and Behavioral Intentions (2000)Penny Wise and Pound Foolish: The Left‐Digit Effect in Price Cognition (2005)Inflation Expectations, Learning, and Supermarket Prices: Evidence from Survey Experiments (2017)Evaluating Structural Equation Models with Unobservable Variables and Measurement Error (1981)On the Evaluation of Structural Equation Models (1988)Structural equation modeling in practice: A review and recommended two-step approach. (1988)The Measurement of Word-of-Mouth Communication and an Investigation of Service Quality and Customer Commitment As Potential Antecedents (2001)Service quality, relationship satisfaction, trust, commitment and business‐to‐business loyalty (2007)Discriminant validity testing in marketing: an analysis, causes for concern, and proposed remedies (2015)The Theory of Buyer Behavior (1971)Conditional logit analysis of qualitative choice behavior (1972)A Logit Model of Brand Choice Calibrated on Scanner Data (1983)Distinguishing Coupon Proneness from Value Consciousness: An Acquisition-Transaction Utility Theory Perspective (1990)Loss Aversion in Riskless Choice: A Reference-Dependent Model (1991)The evolution and future of national customer satisfaction index models (2001)Prospect Theory: An Analysis of Decision under Risk (1979)Prospect theory: An analysis of decision under risk (1988)Heart and Mind in Conflict: the Interplay of Affect and Cognition in Consumer Decision Making (1999)A Benefit Congruency Framework of Sales Promotion Effectiveness (2000)The myth of the ethical consumer – do ethics matter in purchase behaviour? (2001)Zero defections: quality comes to services. (1990)Measuring Service Quality: A Reexamination and Extension (1992)Relational Benefits in Services Industries: The Customer's Perspective (1998)A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery (1999)Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)The Discovery of Grounded Theory (2017)The Competitive Advantage of Nations (1991)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)The four levels of loyalty and the pivotal role of trust: a study of online service dynamics (2004)Value-based Adoption of Mobile Internet: An empirical investigation (2005)Sales promotion: The long and the short of it (1989)Effect of Dealing Patterns on Consumer Perceptions of Deal Frequency and Willingness to Pay (1991)Cross-Selling Sequentially Ordered Products: An Application to Consumer Banking Services (2005)Advances in Consumer Research (2025)Whence Consumer Loyalty? (1999)Whence Consumer Loyalty? (1999)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)The Consequences of the Dependence of Quality on Price (1987)Reputation and Competition (2002)A REVIEW OF METHODS FOR MEASURING WILLINGNESS-TO-PAY (2006)
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References

  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 2001Consumer perceived value: The development of a multiple item scale6,635 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1995Customer Switching Behavior in Service Industries: An Exploratory Study2,903 cited
  • 1990The Price Knowledge and Search of Supermarket Shoppers1,118 cited
  • 1986A Reference Price Model of Brand Choice for Frequently Purchased Products934 cited
  • 1998A Scale for Measuring Attitude toward Private Label Products and an Examination of its Psychological and Behavioral Correlates558 cited
  • 1999Remembering versus Knowing: Issues in Buyers' Processing of Price Information420 cited
  • 1944Some Consequences of the Habit of Judging Quality by Price353 cited
  • 1991Consumer Perceptions of Promotional Activity219 cited
  • 1961On the Price Consciousness of Consumers192 cited
  • 2001Macro-Economic Determinants of Consumer Price Knowledge: A Meta-Analysis of Four Decades of Research176 cited
  • 2013Financial Services Marketing142 cited
  • 2003Contact management and customer loyalty112 cited
  • 2002Consumer expectations of online information provided by bank websites

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108 cited
  • 2001The Impact of Research Design on Consumer Price Recall Accuracy: An Integrative Review106 cited
  • Cited by

    • 2012The Moderating Influence of Broad‐Scope Trust on Customer–Seller Relationships55 cited
    • 2014The role of trust in financial customer–seller relationships before and after the financial crisis34 cited
    • 2018Determinants of knowledge of personal loans' total costs: How price consciousness, financial literacy, purchase recency and frequency work together32 cited
    • 2009Business-to-business brand management: Theory, research and executive case study exercises31 cited
    • 2011Determinants of in-store price knowledge for packaged products: An empirical study in a Chilean hypermarket28 cited
    • 2008Consumer use of the price‐quality cue in financial services24 cited
    • 2016The moderating effects of financial broad‐scope trust on consumer knowledge, cognitive effort, and financial healthiness24 cited
    • 2012Customer intention to adopt a fee‐based advisory model14 cited
    • 2016Optimal introductory pricing for new financial services11 cited