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Staff rostering in call centers providing employee transportation
16 references·0 citing·27 second hop
Staff rostering in call centers providing employee transportation (2013)Staff rostering in call centers providing…An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems (2012)An integrated nurse staffing …Staffing Multiskill Call Centers via Linear Programming and Simulation (2008)Staffing Multiskill Call Cent…The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research (2007)The Modern Call Center: A Mul…Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods (2007)Optimizing Call Center Staffi…Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System (2007)Coping with Time‐Varying Dema…Staffing a Call Center with Uncertain Arrival Rate and Absenteeism (2006)Staffing a Call Center with U…A Staffing Algorithm for Call Centers with Skill-Based Routing (2005)A Staffing Algorithm for Call…A Method for Staffing Large Call Centers Based on Stochastic Fluid Models (2005)A Method for Staffing Large C…The State of the Art of Nurse Rostering (2004)The State of the Art of Nurse…Preference scheduling for nurses using column generation (2004)Preference scheduling for nur…Call Center Staffing with Simulation and Cutting Plane Methods (2004)Call Center Staffing with Sim…An Annotated Bibliography of Personnel Scheduling and Rostering (2004)An Annotated Bibliography of …Telephone Call Centers: Tutorial, Review, and Research Prospects (2003)Telephone Call Centers: Tutor…Staff scheduling at the United States Postal Service (2003)Staff scheduling at the Unite…Staff scheduling and rostering: A review of applications, methods and models (2003)Staff scheduling and rosterin…Traffic Delays at Toll Booths (1954)Traffic Delays at Toll BoothsAn indirect Genetic Algorithm for a nurse-scheduling problem (2003)Nurse rostering problems––a bibliographic survey (2003)A graph-based hyper-heuristic for educational timetabling problems (2005)Personnel scheduling: A literature review (2012)Introduction to the Theory of Queues. (1963)Stochastic Modeling and the Theory of Queues (1989)Taxonomic classification of planning decisions in health care: a structured review of the state of the art in OR/MS (2012)Poisson Arrivals See Time Averages (1982)Introduction to Matrix Analytic Methods in Stochastic Modeling (1999)Statistical Analysis of a Telephone Call Center (2005)Forecasting: theory and practice (2022)The measurement of experienced burnout (1981)A Review and an Integration of Research on Job Burnout (1993)MANAGING CUSTOMER SERVICES: HUMAN RESOURCE PRACTICES, QUIT RATES, AND SALES GROWTH. (2002)New “Smart Parking” System Based on Resource Allocation and Reservations (2013)The power of two choices in randomized load balancing (2001)Workforce Planning Incorporating Skills: State of the Art (2014)Scheduling Nursing Personnel According to Nursing Preference: A Mathematical Programming Approach (1976)Solving Airline Crew Scheduling Problems by Branch-and-Cut (1993)Nurse scheduling with tabu search and strategic oscillation (1998)Simulation for manufacturing system design and operation: Literature review and analysis (2014)Simulation Modeling and Analysis. (1983)Simulation modeling and analysis (1999)Staffing and scheduling under nonstationary demand for service: A literature review (2015)A hybrid model of integer programming and variable neighbourhood search for highly-constrained nurse rostering problems (2009)Operations Research in Healthcare: a survey (2010)Emergency medical services and beyond: Addressing new challenges through a wide literature review (2016)
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References

  • 2003Telephone Call Centers: Tutorial, Review, and Research Prospects1,360 cited
  • 2003Staff scheduling and rostering: A review of applications, methods and models1,266 cited
  • 2004The State of the Art of Nurse Rostering946 cited
  • 2007The Modern Call Center: A Multi‐Disciplinary Perspective on Operations Management Research747 cited
  • 2004An Annotated Bibliography of Personnel Scheduling and Rostering466 cited
  • 2004Preference scheduling for nurses using column generation317 cited
  • 2007Coping with Time‐Varying Demand When Setting Staffing Requirements for a Service System299 cited
  • 1954Traffic Delays at Toll Booths261 cited
  • 2005A Staffing Algorithm for Call Centers with Skill-Based Routing251 cited
  • 2008Staffing Multiskill Call Centers via Linear Programming and Simulation180 cited
  • 2012An integrated nurse staffing and scheduling analysis for longer-term nursing staff allocation problems171 cited
  • 2004Call Center Staffing with Simulation and Cutting Plane Methods171 cited
  • 2005A Method for Staffing Large Call Centers Based on Stochastic Fluid Models158 cited
  • 2006Staffing a Call Center with Uncertain Arrival Rate and Absenteeism158 cited
  • 2003Staff scheduling at the United States Postal Service

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158 cited
  • 2007Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods150 cited
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