Article2006

Managing international business communication problems at work: a pilot study in foreign companies in Thailand

50 citations0/0 files storedCross Cultural Management An International Journal

No readable copy stored yet — this record is metadata only.

No open-access location is known for this record yet.

Literature note Cite in a project Citation map

International Student and Expatriate Challenges Language, Communication, and Linguistic Studies Global and Cross-Cultural Management

Abstract

Purpose To provide information regarding international/intercultural communication problems, along with management tactics for coping and handling such problems occurring in the international business work setting in foreign companies operating in Thailand. Design/methodology/approach Exclusive 14 in‐depth interviews with expatriate executives and Thai senior employees were conducted in four Japanese, two German, and two multinational companies in Thailand. Both expatriates and Thai employees were asked to identify communication problems and describe how they managed such problems with international/intercultural partners, supervisors, or subordinates. Research limitations/implications The sample was quite small. The subjects reacted to the interview protocol based upon their own personal experience working in eight foreign companies in Thailand, which might not represent the entire intercultural/international viewpoints. Practical implications This study provides guidelines for prospective expatriates who will be assigned to work in the Thai host country and for Thai newcomers who are interested in working in foreign companies and must prepare to cope with the problems they may have in working with foreign managers. Originality/value It is hoped to be beneficial for both expatriates and Thai employees to perceive and learn each other's understandings, needs, and expectations. Also, it is hoped that information presented in this paper can trigger more thoughts and generate further discussions in international/intercultural business communication classrooms. The study also provides a framework for further investigation of commonalities and differences in tactics for dealing with international/intercultural communication problems at work in other countries compared with those found in Thailand.

Paper brief

Loading…

Cite this work

Citation unavailable for this work.

BibTeX RIS CSL-JSON

No public copy is stored for this record, so only the metadata is cited.

Citations in this library

Citation map →

Stored only when both papers are in the corpus — 50 citations exist upstream.

References

1994Intercultural Business Communication 1989Business and Administrative Communication 1991Excellence in business communication 1983Communicating at Work: Principles and Practices for Business and the Professions 1999An Exploratory Study of Communication Competence in Thai Organizations

Cited by

2014Cultural impact of human resource practices on job satisfaction 2012Cultural context and its influence on managerial leadership in Thailand 2021“They Are Nothing More Than His Spies on the Floor”: Local Employees’ Sensemaking and Interpretation of Expatriates’ Roles and Responsibilities 2020Expatriate demographic characteristics and host country national support: an empirical investigation in Central/South America 2008Managing local employees: expatriate roles in a subsidiary 2018Personality traits and expatriate adjustment in Malaysia 2012Acculturation of local new product development team members in MNC subsidiaries in Thailand 2016The Impact of Communication on Conflict between Expatriate and Local Managers Working in NPD Projects of MNC Subsidiaries: A Local Perspective

Explore the map →

Papers that cite the same references — the relational fallback while embeddings are still backfilling.

Imported from OpenAlex (CC0) — nothing here is generated.