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A method for matching customer integration with operational control of service processes
16 references·0 citing·43 second hop
A method for matching customer integration with operational control of service processes (2012)A method for matching customer integratio…Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 2009 (2012)Recenzja książki. Robert K. y…The New Industrial Engineering: Information Technology and Business Process Redesign (2011)The New Industrial Engineerin…The Anatomy of a Design Theory (2007)The Anatomy of a Design TheoryFoundations and Implications of a Proposed Unified Services Theory (2006)Foundations and Implications …Collaborating to create: The Internet as a platform for customer engagement in product innovation (2005)Collaborating to create: The …Workflow mining: discovering process models from event logs (2004)Workflow mining: discovering …Whither Services Marketing? (2004)Whither Services Marketing?Design Science in Information Systems Research1 (2004)Design Science in Information…Design science in information systems research (2004)Design science in information…Workflow mining: A survey of issues and approaches (2003)Workflow mining: A survey of …Performance measurement system design (1995)Performance measurement syste…Towards a dynamic theory of strategy (1991)Towards a dynamic theory of s…Problems and Strategies in Services Marketing (1985)Problems and Strategies in Se…Designing services that deliver (1984)Designing services that deliv…Case Study Research: Design and Methods (1984)Case Study Research: Design a…A resource‐based view of the firm (1984)A resource‐based view of the …The balanced scorecard : measures that drive performance (1992)The balanced scorecard--measures that drive performance. (1992)The machine that changed the world (1992)Measuring supply chain performance (1999)Management control systems and strategy: A resource-based perspective (2005)The impact of supply chain integration on performance: A contingency and configuration approach (2009)Firm Resources and Sustained Competitive Advantage (1991)The Capabilities of Market-Driven Organizations (1994)Prospering in Dynamically-Competitive Environments: Organizational Capability as Knowledge Integration (1996)The dynamic resource‐based view: capability lifecycles (2003)Firm resources and sustained competitive advantage (2004)Atmospherics as a Marketing Tool (1974)Breaking Free from Product Marketing (1977)A Service‐Orientated Approach to Marketing of Services (1978)The Nature and Determinants of Customer Expectations of Service (1993)Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach (2001)Factors Influencing the Effectiveness of Relationship Marketing: A Meta-Analysis (2006)THE APPLICATION OF PETRI NETS TO WORKFLOW MANAGEMENT (1998)The ProM Framework: A New Era in Process Mining Tool Support (2005)Conformance checking of processes based on monitoring real behavior (2007)Fuzzy Mining – Adaptive Process Simplification Based on Multi-perspective Metrics (2007)The Structure of Scientific Revolutions (1963)The Reflective Practitioner: How Professionals Think in Action (1985)The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The Nature of Theory in Information Systems1 (2006)A Design Science Research Methodology for Information Systems Research (2007)Positioning and Presenting Design Science Research for Maximum Impact1 (2013)Positioning: The Battle for Your Mind (1981)The Concept of Corporate Strategy (1987)The Theory of the Growth of the Firm (1995)Dynamic capabilities and strategic management (1997)Information Systems Success: The Quest for the Dependent Variable (1992)The Structure of Scientific Revolutions (1996)Bridging the Qualitative–Quantitative Divide: Guidelines for Conducting Mixed Methods Research in Information Systems1 (2013)Mixed Methods Research: A Research Paradigm Whose Time Has Come (2004)Qualitative research: Methods in the social sciences (2006)Document Analysis as a Qualitative Research Method (2009)The case study approach (2011)A framework for institutional adoption and implementation of blended learning in higher education (2012)Hiring as Cultural Matching (2012)Supply Chain Management: Implementation Issues and Research Opportunities (1998)An exploration towards a production theory and its application to construction (2000)Computing Productivity: Firm-Level Evidence (2003)
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References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 1984A resource‐based view of the firm25,618 cited
  • 2004Design Science in Information Systems Research110,671 cited
  • 2004Design science in information systems research8,253 cited
  • 2012Recenzja książki. Robert K. yin, Case Study Research. Design and Methods (fourth Edition), thousand Oaks, CA: Sage Publications, 20096,581 cited
  • 1991Towards a dynamic theory of strategy3,948 cited
  • 1995Performance measurement system design3,257 cited
  • 2011The New Industrial Engineering: Information Technology and Business Process Redesign3,035 cited
  • 1985Problems and Strategies in Services Marketing2,819 cited
  • 2004Workflow mining: discovering process models from event logs2,206 cited
  • 2007The Anatomy of a Design Theory1,518 cited
  • 2005Collaborating to create: The Internet as a platform for customer engagement in product innovation1,406 cited
  • 1984Designing services that deliver1,272 cited
  • 2004Whither Services Marketing?1,242 cited
  • 2003Workflow mining: A survey of issues and approaches1,052 cited
  • 2006

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Foundations and Implications of a Proposed Unified Services Theory
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