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How to lengthen, deepen and broaden customer–firm relationships with online financial services?
16 references·9 citing·38 second hop
How to lengthen, deepen and broaden customer–firm relationships with online financial services? (2009)How to lengthen, deepen and broaden custo…Satisfaction: a behavioral perspective on the consumer (2010)Satisfaction: a behavioral pe…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters (2000)Self-Service Technologies: Un…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Whence Consumer Loyalty? (1999)Whence Consumer Loyalty?The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships (1999)The Different Roles of Satisf…Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives (1999)Cutoff criteria for fit index…Relational Benefits in Services Industries: The Customer's Perspective (1998)Relational Benefits in Servic…Commitment in the Workplace: Theory, Research, and Application (1997)Commitment in the Workplace: …Commitment in the workplace: theory, research, and application (1997)Commitment in the workplace: …Relationship Marketing of Services--Growing Interest, Emerging Perspectives (1995)Relationship Marketing of Ser…A step-by-step approach to using the SAS system for factor analysis and structural equation modeling (1995)A step-by-step approach to us…The Commitment-Trust Theory of Relationship Marketing (1994)The Commitment-Trust Theory o…Structural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …On the Evaluation of Structural Equation Models (1988)On the Evaluation of Structur…A Paradigm for Developing Better Measures of Marketing Constructs (1979)A Paradigm for Developing Bet…Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022) (2023)Navigating the complexities o…Magic mirror on the wall: Cross-buying at the point of sale (2023)Magic mirror on the wall: Cro…Accessing the Influence of User Relationship Bonds on Continuance Intention in Livestream E-Commerce (2022)Accessing the Influence of Us…Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment (2018)Towards a better understandin…Understanding WeChat users' liking behavior: An empirical study in China (2016)Understanding WeChat users' l…The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees (2014)The effects of relationship b…E-relationship marketing: a cognitive mapping introspection in the banking sector (2014)E-relationship marketing: a c…An integrative model of installed online trust in the financial services industry (2014)An integrative model of insta…Understanding the role of social media in bank marketing (2012)Understanding the role of soc…A Cognitive Model of the Antecedents and Consequences of Satisfaction Decisions (1980)Possessions and the Extended Self (1988)Consumers and Their Brands: Developing Relationship Theory in Consumer Research (1998)Electronic word-of-mouth via consumer-opinion platforms: What motivates consumers to articulate themselves on the Internet? 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this work references cited by second hop

References

  • 1999Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives108,592 cited
  • 1988Structural equation modeling in practice: A review and recommended two-step approach.41,858 cited
  • 1988On the Evaluation of Structural Equation Models26,139 cited
  • 1994The Commitment-Trust Theory of Relationship Marketing22,337 cited
  • 1979A Paradigm for Developing Better Measures of Marketing Constructs16,553 cited
  • 1999Whence Consumer Loyalty?7,319 cited
  • 2000Marketing management: analysis. planning. implementation and control6,649 cited
  • 2010Satisfaction: a behavioral perspective on the consumer6,042 cited
  • 1999The Different Roles of Satisfaction, Trust, and Commitment in Customer Relationships4,897 cited
  • 1997Commitment in the Workplace: Theory, Research, and Application4,008 cited
  • 1997Commitment in the workplace: theory, research, and application3,368 cited
  • 1995A step-by-step approach to using the SAS system for factor analysis and structural equation modeling3,359 cited
  • 1995Relationship Marketing of Services--Growing Interest, Emerging Perspectives3,167 cited
  • 2000Self-Service Technologies: Understanding Customer Satisfaction with Technology-Based Service Encounters2,906 cited

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2002
Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge
2,727 cited
  • 1998Relational Benefits in Services Industries: The Customer's Perspective2,347 cited
  • Cited by

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    • 2018Towards a better understanding of mobile banking: the impact of customer experience on trust and commitment60 cited
    • 2014The effects of relationship bonds on emotional exhaustion and turnover intentions in frontline employees50 cited
    • 2014E-relationship marketing: a cognitive mapping introspection in the banking sector44 cited
    • 2023Magic mirror on the wall: Cross-buying at the point of sale20 cited
    • 2014An integrative model of installed online trust in the financial services industry16 cited
    • 2022Accessing the Influence of User Relationship Bonds on Continuance Intention in Livestream E-Commerce15 cited
    • 2023Navigating the complexities of financial services marketing through a bibliometric analysis of the Journal of Financial Services Marketing (2009–2022)11 cited