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Understanding service quality in a virtual travel community environment · Study

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ArticleUnderstanding service quality in a virtual travel community environment

Statia Elliot2012

Article2012

Understanding service quality in a virtual travel community environment

Statia Elliot · Guoxin Li · Chris Seoyun Choi

122 citations·0/0 files stored·Journal of Business Research

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Digital Marketing and Social Media Customer Service Quality and Loyalty Technology Adoption and User Behaviour

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References

1991The theory of planned behavior 1988Structural equation modeling in practice: A review and recommended two-step approach.1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research 1980Understanding Attitudes and Predicting Social Behavior 1969The Handbook of Social Psychology 2003The DeLone and McLean Model of Information Systems Success: A Ten-Year Update 1977Attitude-behavior relations: A theoretical analysis and review of empirical research.2000Marketing management: analysis. planning. implementation and control

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2015The empirical study of consumers' loyalty for display technology

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Year2012

Typearticle

Published2012-05-15

VenueJournal of Business Research

ISSN-L0148-2963

Languageen

Citations122

Files0 public / 0

ShelfDigital Marketing and Social Media

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doi10.1016/j.jbusres.2012.03.011

openalex_workW2054847545

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