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Understanding service quality in a virtual travel community environment
16 references·1 citing·34 second hop
Understanding service quality in a virtual travel community environment (2012)Understanding service quality in a virtua…The DeLone and McLean Model of Information Systems Success: A Ten-Year Update (2003)The DeLone and McLean Model o…Consumer Acceptance of Electronic Commerce: Integrating Trust and Risk with the Technology Acceptance Model (2003)Consumer Acceptance of Electr…The impact of initial consumer trust on intentions to transact with a web site: a trust building model (2002)The impact of initial consume…Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Marketing management: analysis. planning. implementation and control (2000)Marketing management: analysi…Net gain: Expanding markets through virtual communities (1999)Net gain: Expanding markets t…Building consumer trust online (1999)Building consumer trust onlineThe theory of planned behavior (1991)The theory of planned behaviorStructural equation modeling in practice: A review and recommended two-step approach. (1988)Structural equation modeling …Action control : from cognition to behavior (1985)Action control : from cogniti…Understanding Attitudes and Predicting Social Behavior (1980)Understanding Attitudes and P…Attitude-behavior relations: A theoretical analysis and review of empirical research. (1977)Attitude-behavior relations: …Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Belief, Attitude, Intention a…Marketing Management: Analysis, Planning and Control (1973)Marketing Management: Analysi…The Handbook of Social Psychology (1969)The Handbook of Social Psycho…Attitudes versus Actions: The Relationship of Verbal and Overt Behavioral Responses to Attitude Objects (1969)Attitudes versus Actions: The…The empirical study of consumers' loyalty for display technology (2015)The empirical study of consum…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)A meta-analysis of the technology acceptance model (2006)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)Human Trust in Artificial Intelligence: Review of Empirical Research (2020)Information Systems Success: The Quest for the Dependent Variable (1992)Understanding Information Technology Usage: A Test of Competing Models (1995)The balanced scorecard: Translating strategy into action (1997)Design science in information systems research (2004)Design Science in Information Systems Research1 (2004)Technology Acceptance Model 3 and a Research Agenda on Interventions (2008)Nature of Prejudice (1954)The Elaboration Likelihood Model of Persuasion (1986)Coefficient Alpha and the Internal Structure of Tests (1951)Self-efficacy: Toward a unifying theory of behavioral change. (1977)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Construct validity in psychological tests. (1955)Review of Psychometric theory (2nd ed.). (1979)Significance tests and goodness of fit in the analysis of covariance structures. (1980)The Commitment-Trust Theory of Relationship Marketing (1994)PLS-SEM: Indeed a Silver Bullet (2011)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)Culture and the Self: Implications for Cognition, Emotion, and Motivation (1991)The Emerging Field of Emotion Regulation: An Integrative Review (1998)Prejudice, social stress, and mental health in lesbian, gay, and bisexual populations: Conceptual issues and research evidence. (2003)From Intentions to Actions: A Theory of Planned Behavior (1985)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)Conceptualizing, Measuring, and Managing Customer-Based Brand Equity (1993)Customer Loyalty: Toward an Integrated Conceptual Framework (1994)Evolving to a New Dominant Logic for Marketing (2003)Prediction of goal-directed behavior: Attitudes, intentions, and perceived behavioral control (1986)Attaining Self-Regulation (2000)Common method biases in behavioral research: A critical review of the literature and recommended remedies. (2003)
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References

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  • 1975Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research36,736 cited
  • 1980Understanding Attitudes and Predicting Social Behavior25,805 cited
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  • 1973Marketing Management: Analysis, Planning and Control2,439 cited
  • 2002The impact of initial consumer trust on intentions to transact with a web site: a trust building model2,163 cited
  • 1969Attitudes versus Actions: The Relationship of Verbal and Overt Behavioral Responses to Attitude Objects2,151 cited

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  • 1999Building consumer trust online2,131 cited
  • 1999Net gain: Expanding markets through virtual communities1,673 cited
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    • 2015The empirical study of consumers' loyalty for display technology23 cited