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Measuring users' perceived portal service quality: An empirical study
16 references·12 citing·36 second hop
Measuring users' perceived portal service quality: An empirical study (2005)Measuring users' perceived portal service…The Role of Intermediaries in the Development of Trust on the WWW: The Use and Prominence of Trusted Third Parties and Privacy Statements (2006)The Role of Intermediaries in…E-marketing (2005)E-marketingService Quality Delivery through Web Sites: A Critical Review of Extant Knowledge (2002)Service Quality Delivery thro…Measuring web-based service quality (2002)Measuring web-based service q…Developing and validating an instrument for measuring user-perceived web quality (2002)Developing and validating an …Shopping Online for Freedom, Control, and Fun (2001)Shopping Online for Freedom, …Exploring the factors associated with Web site success in the context of electronic commerce (2000)Exploring the factors associa…Controlling the Information Flow: Effects on Consumers' Decision Making and Preferences (2000)Controlling the Information F…SERVQUAL revisited: a critical review of service quality (1996)SERVQUAL revisited: a critica…Measuring Service Quality: A Reexamination and Extension (1992)Measuring Service Quality: A …Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information (1989)Perceived Usefulness, Perceiv…Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology (1989)Perceived Usefulness, Perceiv…SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality (1988)SERVQUAL: A multiple-Item Sca…Servqual : a multiple-item scale for measuring customer perceptions of service quality (1986)Servqual : a multiple-item sc…A Conceptual Model of Service Quality and Its Implications for Future Research (1985)A Conceptual Model of Service…An Index of Factorial Simplicity (1974)An Index of Factorial Simplic…Electronic service quality (e-SQ) measurement: a cross-functional review (2021)Electronic service quality (e…Factors Influencing Trust in Online Shopping: An Indian Consumer’s Perspective (2013)Factors Influencing Trust in …Customer satisfaction, perceived value and customer loyalty: the mobile services industry in China (2013)Customer satisfaction, percei…E-Service quality and relationship quality on dealer satisfaction: Channel power as a moderator (2012)E-Service quality and relatio…Transforming e-services evaluation data into business analytics using value models (2011)Transforming e-services evalu…E‐government application: an integrated model on G2C adoption of online tax (2011)E‐government application: an …Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool (2010)Water and Sewage Service Qual…Using service quality to enhance the perceived quality of store brands (2009)Using service quality to enha…Towards an e-Service Knowledge System for Improving the Quality and Adoption of e-Services (2009)Towards an e-Service Knowledg…Resolving Difference Score Issues in Information Systems Research1 (2009)Resolving Difference Score Is…A Comparative Study of Campus Portal User Acceptance: Student and Faculty Perspectives (2008)A Comparative Study of Campus…Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument (2007)Perceived Service Quality in …Strategic Management and Marketing in the Service Sector (1984)Evolving to a New Dominant Logic for Marketing (2003)Belief, Attitude, Intention and Behavior: An Introduction to Theory and Research (1975)Self-efficacy mechanism in human agency. (1982)User Acceptance of Computer Technology: A Comparison of Two Theoretical Models (1989)A Theoretical Extension of the Technology Acceptance Model: Four Longitudinal Field Studies (2000)User Acceptance of Information Technology: Toward A Unified View1 (2003)A new criterion for assessing discriminant validity in variance-based structural equation modeling (2014)A Paradigm for Developing Better Measures of Marketing Constructs (1979)The Behavioral Consequences of Service Quality (1996)Enticing online consumers: an extended technology acceptance perspective (2002)Measuring e-Commerce Success: Applying the DeLone & McLean Information Systems Success Model (2004)Understanding e-learning continuance intention: An extension of the Technology Acceptance Model (2006)Advertising as Information (1974)Breaking Free from Product Marketing (1977)Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence (1988)The Measurement of End-User Computing Satisfaction (1988)The Practice of Social Research (1989)Inexperience and experience with online stores: the importance of TAM and trust (2003)The impact of Web quality and playfulness on user acceptance of online retailing (2007)From e-commerce to social commerce: A close look at design features (2012)Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value (1994)Paradoxes of Technology: Consumer Cognizance, Emotions, and Coping Strategies (1998)The Measurement of Web-Customer Satisfaction: An Expectation and Disconfirmation Approach (2002)The Discovery of Grounded Theory (2017)Little Jiffy, Mark Iv (1974)Development and validation of a scale for measuring state self-esteem. (1991)Exploratory Factor Analysis: A Guide to Best Practice (2018)Assessing the effects of quality, value, and customer satisfaction on consumer behavioral intentions in service environments (2000)Understanding Customer Experience Throughout the Customer Journey (2016)eTailQ: dimensionalizing, measuring and predicting etail quality (2003)Customer perceived value, satisfaction, and loyalty: The role of switching costs (2004)An Updated and Streamlined Technology Readiness Index (2014)The Measurement of Destination Image: An Empirical Assessment (1993)SERVQUAL: review, critique, research agenda (1996)A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents (2007)
this work references cited by second hop

References

  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information Technology68,271 cited
  • 1985A Conceptual Model of Service Quality and Its Implications for Future Research21,635 cited
  • 1988SERVQUAL: A multiple-Item Scale for measuring consumer perceptions of service quality21,113 cited
  • 1974An Index of Factorial Simplicity14,857 cited
  • 1992Measuring Service Quality: A Reexamination and Extension10,646 cited
  • 2002Service Quality Delivery through Web Sites: A Critical Review of Extant Knowledge2,727 cited
  • 1986Servqual : a multiple-item scale for measuring customer perceptions of service quality1,857 cited
  • 2000Exploring the factors associated with Web site success in the context of electronic commerce1,523 cited
  • 2002Developing and validating an instrument for measuring user-perceived web quality1,157 cited
  • 2001Shopping Online for Freedom, Control, and Fun1,150 cited
  • 1996SERVQUAL revisited: a critical review of service quality1,032 cited
  • 2000Controlling the Information Flow: Effects on Consumers' Decision Making and Preferences724 cited
  • 1989Perceived Usefulness, Perceived Ease of Use, and User Acceptance of Information468 cited
  • 2005E-marketing324 cited
  • 2002

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Measuring web-based service quality
310 cited
  • 2006The Role of Intermediaries in the Development of Trust on the WWW: The Use and Prominence of Trusted Third Parties and Privacy Statements300 cited
  • Cited by

    • 2011E‐government application: an integrated model on G2C adoption of online tax97 cited
    • 2009Resolving Difference Score Issues in Information Systems Research176 cited
    • 2011Transforming e-services evaluation data into business analytics using value models41 cited
    • 2009Using service quality to enhance the perceived quality of store brands36 cited
    • 2007Perceived Service Quality in a University Web Portal: Revising the E-Qual Instrument32 cited
    • 2012E-Service quality and relationship quality on dealer satisfaction: Channel power as a moderator32 cited
    • 2013Customer satisfaction, perceived value and customer loyalty: the mobile services industry in China22 cited
    • 2021Electronic service quality (e-SQ) measurement: a cross-functional review20 cited
    • 2010Water and Sewage Service Quality: A Proposal of a New Multi-Questionnaire Monitoring Tool20 cited
    • 2009Towards an e-Service Knowledge System for Improving the Quality and Adoption of e-Services15 cited
    • 2013Factors Influencing Trust in Online Shopping: An Indian Consumer’s Perspective10 cited
    • 2008A Comparative Study of Campus Portal User Acceptance: Student and Faculty Perspectives7 cited