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Service system structure · Study

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ArticleService system structure

John A. Buzacott2000

Article2000

Service system structure

John A. Buzacott

83 citations·0/0 files stored·International Journal of Production Economics

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Outsourcing and Supply Chain Management Management and Optimization Techniques Product Development and Customization

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References

1956An introduction to cybernetics 1966Industrial Organization: Theory and Practice 1983Classifying Services to Gain Strategic Marketing Insights 1987Service Positioning through Structural Change 1979Where does the customer fit in a service operation?1986How can service businesses survive and prosper?1992Towards a Classification of Service Processes 1979The subordinate's predicaments.

Cited by

2003Industrial service profiling: Matching service offerings and processes 2011Service productivity and service quality: A necessary trade-off?2010Matching service strategies, business models and modular business processes 2020Managing environmental turbulence through innovation speed and operational flexibility in B2B service organizations 2017Towards Circular Lean Product-Service Systems 2009Toward a Provider-Based View on the Design and Delivery of Quality E-Service Encounters

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Details

Year2000

Typearticle

Published2000-10-01

VenueInternational Journal of Production Economics

ISSN-L0925-5273

Languageen

Citations83

Files0 public / 0

ShelfOutsourcing and Supply Chain Management

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doi10.1016/s0925-5273(99)00133-4

openalex_workW2054922835

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2009A framework for the configuration of after-sales service processes

2012Service purchasing and value creation: Towards systemic purchases