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Investigating cross-buying and customer loyalty
16 references·16 citing·49 second hopsampled
Investigating cross-buying and customer loyalty (2008)Investigating cross-buying and customer l…Relationship Formation on the Internet: What’s the Big Attraction? (2002)Relationship Formation on the…Internet Paradox Revisited (2002)Internet Paradox RevisitedSociability, Interpersonal Relations, and the Internet (2001)Sociability, Interpersonal Re…Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration (2001)Investments in Consumer Relat…Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value (2000)Implications of Loyalty Progr…Control Mechanisms and the Relationship Life Cycle: Implications for Safeguarding Specific Investments and Developing Commitment (2000)Control Mechanisms and the Re…Analyzing the Commitment-Loyalty Link in Service Contexts (1999)Analyzing the Commitment-Loya…A model of consumer perceptions and store loyalty intentions for a supermarket retailer (1998)A model of consumer perceptio…A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction (1998)A Dynamic Model of the Durati…Transaction Cost Analysis: Past, Present, and Future Applications (1997)Transaction Cost Analysis: Pa…Retail relationships and store loyalty: A multi-level perspective (1997)Retail relationships and stor…Loyalty programs and their impact on repeat-purchase loyalty patterns (1997)Loyalty programs and their im…Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces (1997)Interactive Home Shopping: Co…The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun (1982)The Experiential Aspects of C…MONEY, INCOME, AND CAUSALITY (1972)MONEY, INCOME, AND CAUSALITYInvestigating Causal Relations by Econometric Models and Cross-spectral Methods (1969)Investigating Causal Relation…Value cocreation in livestreaming and its effect on consumer‐simulated experience and continued use intention (2022)Value cocreation in livestrea…Purchasing veg private labels? A comparison between occasional and regular buyers (2021)Purchasing veg private labels…Relative importance of motivation, store patronage, and marketing efforts in driving cross-buying behaviors (2020)Relative importance of motiva…Antecedents and consequences of cross-effects: An empirical analysis of omni-coupons (2020)Antecedents and consequences …The role of delight in driving repurchase intentions (2017)The role of delight in drivin…Antecedents of peripheral services cross-buying behavior (2017)Antecedents of peripheral ser…Online dating system design and relational decision making: Choice, algorithms, and control (2016)Online dating system design a…How customers’ offline experience affects the adoption of online banking (2016)How customers’ offline experi…Do loyal customers really pay more for services? (2016)Do loyal customers really pay…Bayesian Inference for Assessing Effects of Email Marketing Campaigns (2016)Bayesian Inference for Assess…Examining determinants of cross buying behaviour in retail banking (2015)Examining determinants of cro…The role of customer loyalty as a brand extension purchase predictor (2014)The role of customer loyalty …Contingent cross-selling and up-selling relationships with performance and job satisfaction: an MOA-theoretic examination (2014)Contingent cross-selling and …Do Service Guarantees Guarantee Greater Market Value? (2013)Do Service Guarantees Guarant…Determinants of cross‐buying intentions in banking services in collectivistic culture (2012)Determinants of cross‐buying …The Effect of Pricing and Advertising on Customer Retention in a Liberalizing Market (2011)The Effect of Pricing and Adv…The Theory of Buyer Behavior (1971)Structure and Functions of Fantasy (1974)An Information Processing Theory of Consumer Choice (1979)Consumer perceived value: The development of a multiple item scale (2001)The Chain of Effects from Brand Trust and Brand Affect to Brand Performance: The Role of Brand Loyalty (2001)Consumer Acceptance and Use of Information Technology: Extending the Unified Theory of Acceptance and Use of Technology1 (2012)Prospect Theory: An Analysis of Decision under Risk (1979)The Iron Cage Revisited: Institutional Isomorphism and Collective Rationality in Organizational Fields (1983)Prospect theory: An analysis of decision under risk (1988)The New Institutional Economics: Taking Stock, Looking Ahead (2000)A framework of sustainable supply chain management: moving toward new theory (2008)The art of writing literature review: What do we know and what do we need to know? 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References

  • 1969Investigating Causal Relations by Econometric Models and Cross-spectral Methods22,971 cited
  • 1982The Experiential Aspects of Consumption: Consumer Fantasies, Feelings, and Fun8,274 cited
  • 1972MONEY, INCOME, AND CAUSALITY3,013 cited
  • 2002Internet Paradox Revisited2,243 cited
  • 1997Interactive Home Shopping: Consumer, Retailer, and Manufacturer Incentives to Participate in Electronic Marketplaces2,234 cited
  • 2001Investments in Consumer Relationships: A Cross-Country and Cross-Industry Exploration2,080 cited
  • 1998A Dynamic Model of the Duration of the Customer's Relationship with a Continuous Service Provider: The Role of Satisfaction1,948 cited
  • 1997Transaction Cost Analysis: Past, Present, and Future Applications1,937 cited
  • 2002Relationship Formation on the Internet: What’s the Big Attraction?1,454 cited
  • 2000Control Mechanisms and the Relationship Life Cycle: Implications for Safeguarding Specific Investments and Developing Commitment1,371 cited
  • 2000Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value1,157 cited
  • 1999Analyzing the Commitment-Loyalty Link in Service Contexts987 cited
  • 1998A model of consumer perceptions and store loyalty intentions for a supermarket retailer880 cited
  • 1997Retail relationships and store loyalty: A multi-level perspective

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807 cited
  • 2001Sociability, Interpersonal Relations, and the Internet803 cited
  • 1997Loyalty programs and their impact on repeat-purchase loyalty patterns791 cited
  • Cited by

    • 2016Do loyal customers really pay more for services?83 cited
    • 2014Contingent cross-selling and up-selling relationships with performance and job satisfaction: an MOA-theoretic examination70 cited
    • 2016Online dating system design and relational decision making: Choice, algorithms, and control55 cited
    • 2011The Effect of Pricing and Advertising on Customer Retention in a Liberalizing Market51 cited
    • 2017The role of delight in driving repurchase intentions38 cited
    • 2022Value cocreation in livestreaming and its effect on consumer‐simulated experience and continued use intention36 cited
    • 2017Antecedents of peripheral services cross-buying behavior34 cited
    • 2021Purchasing veg private labels? A comparison between occasional and regular buyers31 cited
    • 2012Determinants of cross‐buying intentions in banking services in collectivistic culture31 cited
    • 2013Do Service Guarantees Guarantee Greater Market Value?30 cited
    • 2016How customers’ offline experience affects the adoption of online banking29 cited
    • 2020Antecedents and consequences of cross-effects: An empirical analysis of omni-coupons29 cited
    • 2016Bayesian Inference for Assessing Effects of Email Marketing Campaigns27 cited
    • 2015Examining determinants of cross buying behaviour in retail banking23 cited
    • 2020Relative importance of motivation, store patronage, and marketing efforts in driving cross-buying behaviors22 cited
    • 2014The role of customer loyalty as a brand extension purchase predictor22 cited