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Street-Level Leadership: Rethinking the Role of Public Servants in Contemporary Governance

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References

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Cited by

2021How Do Frontline Civil Servants Engage the Public? Practices, Embedded Agency, and Bricolage43 cited
2013Leadership in Street-Level Bureaucracy: An Exploratory Study of Supervisor-Worker Interactions in Emergency Medical Services43 cited
2019Mediocre and harmful public sector leadership36 cited
2022Bureaucratic Representation, Accountability, and Democracy: A Qualitative Study of Indigenous Bureaucrats in Australia and Canada24 cited
2022Joint effects of shared and transformational leadership on performance in street‐level bureaucracies: Evidence from the educational sector21 cited
1998Market Metaphors and Political Vocabularies: The Case of the Marginalized Citizen19 cited
2023An empirical conceptualization of front line enablement by performance management18 cited
2015Impossible Jobs or Impossible Tasks? Client Volatility and Frontline Policing Practice in Urban Riots16 cited
2020Do Street-Level Bureaucrats Exhibit Transformational Leadership for Influencing Sound Governance and Citizens’ Satisfaction?13 cited
2024Street-level quasi-bureaucracy and professional discretion: how transformational leadership and public service motivation influence village health volunteers' professional discretion6 cited
2014Responsible Behavior in Bureaucrats: An Expanded Conceptual Framework6 cited
2020La transformación de la solidaridad familiar desde los servicios sociales básicos en España.5 cited
2016Street-Level Leadership5 cited