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Reputations at risk: Engagement during social media crises · Study

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ArticleReputations at risk: Engagement during social media crises

Larissa Ott2014

Article2014

Reputations at risk: Engagement during social media crises

Larissa Ott · Petra Theunissen

157 citations·0/0 files stored·Public Relations Review

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Public Relations and Crisis Communication Digital Marketing and Social Media Corporate Identity and Reputation

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References

1984Case Study Research: Design and Methods 2004Five Misunderstandings About Case-Study Research 1986Case study research: Design and methods 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory 1994What Is a Case? Exploring the Foundations of Social Inquiry 2009Case Study and Theory in Political Science 2001How activist organizations are using the Internet to build relationships 2010Social media, reputation risk and ambient publicity management

Cited by

2019Toward a normative social media theory for public relations 2017Putting engagement in its PRoper place: State of the field, definition and model of engagement in public relations 2020Using artificial intelligence to detect crisis related to events: Decision making in B2B by artificial intelligence 2018An exploration into the practice of online service failure and recovery strategies in the Balkans 2021Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality

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Year2014

Typearticle

Published2014-11-22

VenuePublic Relations Review

ISSN-L0363-8111

Languageen

Citations157

Files0 public / 0

ShelfPublic Relations and Crisis Communication

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doi10.1016/j.pubrev.2014.10.015

openalex_workW2056578451

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