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Reputations at risk: Engagement during social media crises
11 references·16 citing·41 second hop
Reputations at risk: Engagement during social media crises (2014)Reputations at risk: Engagement during so…Paradigms of Global Public Relations in an Age of Digitalisation (2012)Paradigms of Global Public Re…Revisiting the concept “dialogue” in public relations (2011)Revisiting the concept “dialo…Social media, reputation risk and ambient publicity management (2010)Social media, reputation risk…Putting the public back in public relations: how social media is reinventing the aging business of PR (2009)Putting the public back in pu…Case Study and Theory in Political Science (2009)Case Study and Theory in Poli…Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory (2007)Protecting Organization Reput…Five Misunderstandings About Case-Study Research (2004)Five Misunderstandings About …How activist organizations are using the Internet to build relationships (2001)How activist organizations ar…What Is a Case? Exploring the Foundations of Social Inquiry (1994)What Is a Case? 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this work references cited by second hop

References

  • 1984Case Study Research: Design and Methods81,948 cited
  • 2004Five Misunderstandings About Case-Study Research14,229 cited
  • 1986Case study research: Design and methods5,885 cited
  • 2007Protecting Organization Reputations During a Crisis: The Development and Application of Situational Crisis Communication Theory2,818 cited
  • 1994What Is a Case? Exploring the Foundations of Social Inquiry1,943 cited
  • 2009Case Study and Theory in Political Science1,124 cited
  • 2001How activist organizations are using the Internet to build relationships540 cited
  • 2010Social media, reputation risk and ambient publicity management406 cited
  • 2012Paradigms of Global Public Relations in an Age of Digitalisation347 cited
  • 2009Putting the public back in public relations: how social media is reinventing the aging business of PR246 cited
  • 2011Revisiting the concept “dialogue” in public relations210 cited

Cited by

  • 2019Toward a normative social media theory for public relations142 cited
  • 2017Putting engagement in its PRoper place: State of the field, definition and model of engagement in public relations136 cited
  • 2020Using artificial intelligence to detect crisis related to events: Decision making in B2B by artificial intelligence106 cited

Only edges whose both ends are imported exist here. Widen the year window, or show the whole map. Back to the work

  • 2018An exploration into the practice of online service failure and recovery strategies in the Balkans97 cited
  • 2021Learn from the past and prepare for the future: A critical assessment of crisis management research in hospitality96 cited
  • 2016Self-mocking crisis strategy on social media: Focusing on Alibaba chairman Jack Ma in China93 cited
  • 2016Automated content analysis and crisis communication research85 cited
  • 2018Seeking sincerity, finding forgiveness: YouTube apologies as image repair84 cited
  • 2022The Importance of Corporate Reputation for Sustainable Supply Chains: A Systematic Literature Review, Bibliometric Mapping, and Research Agenda70 cited
  • 2017Culture and Crisis Communication: Nestle India's Maggi Noodles Case68 cited
  • 2020Crisis Informatics in the Context of Social Media Crisis Communication: Theoretical Models, Taxonomy, and Open Issues66 cited
  • 2017Risk, Crisis, and Social Media66 cited
  • 2019Effects of data breaches from user-generated content: A corporate reputation analysis61 cited
  • 2017Reinventing organizational control58 cited
  • 2021Strategic Dialogic Communication Through Digital Media During COVID-19 Crisis54 cited
  • 2017Segmenting and Understanding Publics in a Social Media Information Sharing Network: An Interactional and Dynamic Approach51 cited